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Windows 7: Problems viewing video in media player


04 Apr 2012   #1

Windows 7 Home Premium 64 bit
 
 
Problems viewing video in media player

Hello,

I have been having some problems with my new laptop and it's driving me up the wall. I was hoping a clever person here might be able to help. I tried to watch a dvd and got the error message "wmp can't play dvd, try lowering screen res" etc.
Some internet research led me to try the folowing solutions

1) Check dvd region (mine is set to region 2 and I am in sunny England so no problem there)

2) Install a codec - I don't have net access at home so downloaded the windows media codec pack from cnet, put it on a usb stick and installed it.

3) update drivers for my nvidia gt540m card.

4)install vlc media player as an alternative.

None of these have worked; vlc.exe stops working whenever I try and play a video of any kind, as does wmp; the formats I have tried so far are avi and mpg. I feel like I must be missing something obvious but is harder to diagnose and fix without internet access. Any advice would be appreciated.

nb for reference I have 64 bit windows home premium, an I5 processor, 6gb ram, 8xdvd r/w- drive.


My System SpecsSystem Spec
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04 Apr 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

have a look at this tutorial and see if it is of any help to you

Windows Media Player Troubleshooting Guide
My System SpecsSystem Spec
04 Apr 2012   #3

Windows 7 Home Premium 64 bit
 
 

Thanks. I will try the solutions suggested when I get home from work and no doubt will come back whingeing if it doesn't work. The fact that VLC player seems to be having the same problems suggests to me it might be somthing deeper but we'll see I guess.
My System SpecsSystem Spec
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04 Apr 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

good point, its worth running sfc scan.

SFC /SCANNOW Command - System File Checker - Windows 7 Forums
My System SpecsSystem Spec
04 Apr 2012   #5

Windows 7 Home Premium 64 bit
 
 

Ok, will do. It annoys me that it doesn't work straight out of the box like microsoft claims.
My System SpecsSystem Spec
04 Apr 2012   #6

Windows 7 Home Premium 64 bit
 
 

Well, I tried the msdt.exe but it just says enter the passkey provided by your support professional. No idea what this is.
My System SpecsSystem Spec
04 Apr 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

yeah i get that message too, bit odd as there is no mention of it in the tutorial, i think i will message the tutorial writer to ask. try the repair utility fix and see if that helps.
Fix & Repair Windows Media Player with Fix WMP Utility

though it will clash with the windows codecs you installed as i just discovered, resseting the codecs back to sharks reccomended settings worked.
also have you tried the sfc scan i mentioned a couple of posts ago.
My System SpecsSystem Spec
04 Apr 2012   #8

Win7 Home Premium 64 bit
 
 

Try this codec package:

Codec Pack Advanced
My System SpecsSystem Spec
04 Apr 2012   #9

Windows 7 Home Premium 64 bit
 
 

OK I will. I used cole 2k codecs in xp so know they work. The others I tried did not. Once I have installed the codecs do I need to do anything else, or will wmp/vlc know automatically to use the installed codecs?
My System SpecsSystem Spec
04 Apr 2012   #10

Win7 Home Premium 64 bit
 
 

It will automatically know.
My System SpecsSystem Spec
Reply

 Problems viewing video in media player




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