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Windows 7: C:\Users\Mary\AppData\Local\Temp\WERD4FC.tmp.WERInternalMetadata.xml

26 Nov 2013   #1
Mary

64 bit windows 7
 
 
C:\Users\Mary\AppData\Local\Temp\WERD4FC.tmp.WERInternalMetadata.xml





please can someone help me.i am desperate i want to run some Cd's but this error keeps cropping up
C:\Users\Mary\AppData\Local\Temp\WER16FC.tmp.mdmp

C:\Users\Mary\AppData\Local\Temp\WERD4FC.tmp.WERInternalMetadata.xml

Please please can anyone tell me how to fix it in an easy terms as i do not understand computers that much.
Thank you so much







My System SpecsSystem Spec
27 Nov 2013   #2
carwiz

Windows 7 Pro-x64
 
 

That looks an awful like malware. Report back on what AV your are using. In the meantime;

1. Reboot into Advanced Boot Options and select Safe Mode with networking.

2. Download the free version of Malwarebytes Antimalware. Install it but Do NOT select the trial. Let it update and then run a full scan.

3. Report back with your AV and the results of your scan.
My System SpecsSystem Spec
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 C:\Users\Mary\AppData\Local\Temp\WERD4FC.tmp.WERInternalMetadata.xml




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