Thought members might like to see transcript of my conversation with customer service yesterday (still no drivers available at 3.36pm EST Tuesday Oct 27)
Danielle_ > Hi John. Welcome to Sony Online Support. I'm Danielle. Please allow me a moment to review your concern.
Danielle_ > Thanks for waiting, John. I'll be glad to assist you with the information on the Windows 7 Upgrade.
john > Good
john > So the question is where are the Windows 7 Sony drivers?
Danielle_ > I'm sorry that the Drivers will be posted only after checking the compatibilty on the Computer and then will be posted at the Model Specific page of the Computer.
john > So how do I access that?
Danielle_ > I suggest that you bookmark the updates page and check for the updates later, since, the updates are not available at this time.
Danielle_ > I would like to forward a link to a page where you can view the model specific page of the Computer.
Danielle_ > When you receive the link, please click on it to open the page and let me know if you are able to view it.
john > The update drivers for Windows 7?
Danielle_ > Sony eSupport - VGN-Z540 - Software Updates & Drivers
Danielle_ > Are you able to access the page?
john > Sony eSupport - VGN-Z540 - Software Updates & Drivers
is the page I already looked at - if you look and specify Windows 7 prefessional 32 bit it gives the message ther are no files etc
Danielle_ > Yes, John.
Danielle_ > Please bookmark the page and then check for the updates at the later point of time.
Danielle_ > We have not been informed when the drivers will be posted and can only recommend you bookmark the model specific website and check for the update at a later point of time.
john > so what happens if I install Windows 7 now without them?
Danielle_ > John, you may install the Windows 7, but some features may not work without the Drivers and the Features.
john > like which features?
Danielle_ > I'm sorry for the delay.
john > it's OK
Danielle_ > The Features like Function Keys, builtin Operating System Features in the Computer.
john > I see; so what's your guess as to when Sony will have the drivers available?
Danielle_ > I'm sorry, John.
Danielle_ > We have no information when the Drivers will be posted at the model specific page.
Danielle_ > Please bookmark the above page and then check for the updates at the later point of time.
john > but you must have a guess based on previous situations like this...
john > a day, a week, a month, three months - what would be reasonablle?
john > I guess there must be drivers if you're already shipping new product with Windows 7
Danielle_ > As the Computers that are preinstalled with the Windows 7 have the Drivers for the Computer.
Danielle_ > The Computer was shipped not shipped with the Windows 7, please check for the updates at the later point of time.
john > That's not much help - does Microsoft know that you don't have the drivers?
Danielle_ > John, the Drivers as will be posted only after checking the compatibilty on the Sony VAIO Computers.
john > I see - that makes sense but it shouldn't take long to do that - a few days at most - and wouldn't that have been done during the testing stage?
Danielle_ > Yes, John.
Danielle_ > As presently Sony is working on this issue to release the Drivers for the Computer that is compatible with windows 7.
john > Can you let me have a copy of this transcript please?