Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: hp remote not working on windows 7

23 Nov 2009   #1
platinumsteel

windows 7
 
 
hp remote not working on windows 7

hi since i installed windows 7 on my notebook everything else works flawlessly except for the hp remote control...i installed all the drivers for the ene cir receiver drivers for windows 7 x64 bit also tried the x86 but it still isn't functioning...do u guys know any drivers or 3rd party software that u think might work?i really need the hp remote to work...because the job i do can really use it...i have the hp pavilion dv7-1170US any help would be greatly appreciated.


My System SpecsSystem Spec
.

23 Nov 2009   #2
Dark Nova Gamer

Windows 7 Ultimate, OS X 10.7, Ubuntu 11.04
 
 

My System SpecsSystem Spec
23 Nov 2009   #3
AngelProcesser

 

My System SpecsSystem Spec
.


23 Nov 2009   #4
platinumsteel

windows 7
 
 

yes all the drivers i have tried were from the official hp website for windows 7 for my model x86 and x64 i have tried..i have even chat with technical support there and they still don't know what's going on...but if i install the drivers for vista i see activity like it finds the device partially installs it even says it has been installed successfully..but when i press the remote none of the buttons work..and i also still see an unknown device error in device manager....
My System SpecsSystem Spec
23 Nov 2009   #5
AngelProcesser

 

It is very important to understand which drivers to install. You should not be attempting to install both x86 and x64 drivers on W7 x64. If you have successfully installed W7 x64 then your hardware does support it and therefore your hardware is x64.

The packages (.exe) from HP should be designed to run only on a system that is properly recognized as x86 or x64, but apparently and according to your notes, they do not - they leave it up to the end user to pick and install the proper drivers.

Making sure you have actually installed W7 x64, I would go right down the list of the provided W7 drivers from HP for your laptop (the link I provided) and download and install each one in the order provided, making sure each one applies to your laptop.

You may also want to review this info from HP:

Finding Software and Drivers After Changing the Operating System to Windows 7 HP Pavilion dv7-1170us Entertainment Notebook PC - HP Customer Care (United States - English)

And note that HP is always late with new OS support for systems not released with the OS on it and often does not provide additional drivers for new OS's for older hardware. This is a decision by HP and not Microsoft.

As such HP has never had my business and never will.
My System SpecsSystem Spec
23 Nov 2009   #6
platinumsteel

windows 7
 
 

ofcourse i understand what drivers i am to install...i didnt wanna go into detail on how i actually tested the drivers..but i installed x86 windows 7 and downloaded the appropiate drivers for it and it still didn't work..installed vista x86 and downloaded all drivers for it and the remote still didn't work....went back to windows x64 and tried those drivers from the very said link u gave me and it still doesn't work....mind u before i install any driver i always remove the existing one and reboot....so i can firmly say that the drivers from the hp website doesn't work for the infared device at all...i have even seen via google search a lot of other folks with different model numbers hp labtops that have the same problem that they can't get there remote to work after installing win7...hp support chat told me that he looked at it and see that the driver is still in testing..i don't know if he could be just saying that to keep me calm.......but hp is the best and has the best support...just this lil issue with the remote i need to get sorted out....
My System SpecsSystem Spec
23 Nov 2009   #7
AngelProcesser

 

Of course if that was made clear to start, we would have gone down a different path...
My System SpecsSystem Spec
24 Nov 2009   #8
platinumsteel

windows 7
 
 

ok thanks next time i would get it right...does anyone have anymore solutions that i can try?
My System SpecsSystem Spec
25 Nov 2009   #9
AngelProcesser

 

Here is my advice:

A) Run the Windows 7 Upgrade Advisor before installing. MS has gone to great lengths to provide tools to consumers that want to take advantage of the upgrade option and do not want to have to pay for new hardware. You can even run it from within an installation of W7.

UPDATE: why was this link removed? Cache bot.

http://www.microsoft.com/downloads/d...displaylang=en

It is the link to the upgrade advisor.

B) With the respect that i hope is due: IF you “know” what drivers to install, you would know that you do not need x86 drivers on an x64 system, which is why i decided to make this my last note tonight, as quite frankly, it gets a bit silly to have people inform me of what i know.

C) I understand that there are many who want a quick solution, but if the consumer does not understand the difference between a quick fix download and a known solution, they are at their own peril.
My System SpecsSystem Spec
25 Nov 2009   #10
platinumsteel

windows 7
 
 

na..i don't think i need to go tru all that upgrade advisor stuff...i just need to get a working driver for the infared device...or hp microsoft need to issue out a working driver for it or something.....because everything else works great excepting the remote...thanks for your suggestion though.
My System SpecsSystem Spec
Reply

 hp remote not working on windows 7




Thread Tools





Similar help and support threads
Thread Forum
Remote features not working -remote desktop, WMC, iTunes remote, etc.
OS: Win8 64bit (My desktop is Win8, my laptop is Win7. We're dealing with the desktop here.) Where I am: university network, but these features seem to be working with my laptop. Things I've checked: allowing services through Windows Firewall (Bonjour, WMC services, etc.) Allowing remote...
Network & Sharing
Remote Desktop not working even though everything else is
I can transfer files, share directories, and do everything but remote desktop. It keeps telling me the credentials don't match. I have the same username/password on both machines, both are running Windows 7 Ultimate, both are configured to use the same homegroup and both machines are working...
Network & Sharing
Infection Of Windows Through Remote Access/Remote Desktop
This morning, I heard a nationally syndicated computer expert state that some Chinese hackers were "getting into" Windows based computers through "Remote Access/Remote Desktop" even if the service is turned off. According to the guru, "They will turn it on for you." Being very concrete, as well...
System Security
Remote Desktop not working
Remote Desktop keeps saying "can't connect...". Both the client and server use Windows 7. - I have enabled Remote Desktop on the server. When I connect using the local IP address, i.e. 192.168.1.123, it connects fine. - I have also set up port forwarding in my router to forward port 3389...
Network & Sharing
Remote Control not working.
Hi, first post, apologies if in the wrong section, I have also had a search. I recently bought a HP Pavilion Slimline s5229uk with Windows 7 Ultimate 64 bit. Alls going well and i'm getting my head round all the changes but the one minor thing I cannot get to work is the remote.
Media Center
Remote Assist not working
i have attach the info require for u guys, i really dun know where went wrong, it's just cant work
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App