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Windows 7: problem with word

27 Aug 2010   #1
phil 71

w 7 ultimate 32bit
 
 
problem with word

i can't access word or any of my word files, when i try i get an error message saying i don't have the right permissions, i've tried changing permissions in the properies tab but nothing changes, i do have two admin accounts one of which is the built in acc and i suspect the extra acc is causing the problem but i cant delete it!!


My System SpecsSystem Spec
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27 Aug 2010   #2
Harvey Meale

Windows 7 Home Premium 32-bit, BackTrack 4, Ubuntu
 
 

Hi phil 71,

Can you right-click on Microsoft Word and select 'Run As Administrator'? When did this problem start happening, and was it after you'd altered any of the administrative permissions? I presume your current account is an administrator. Tell me more about your user configuration.

Thanks,
Harvey Meale
My System SpecsSystem Spec
27 Aug 2010   #3
phil 71

w 7 ultimate 32bit
 
 

Hi, thanks for your reply, i tried the run as administrator option but i got the same error message, there are three user accounts- two admin accounts only one of which i use and a guest account which is currently turned off, however in the permissions tab there is another admin account and the account i use is not shown as an admin account! i dont really understand whats happening, i think the problem started when i tried to delete the extra admin account,...
My System SpecsSystem Spec
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27 Aug 2010   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Try: Press the Word ORB > Word Options > Resources > Run Microsoft Office Diagnostics. Maybe it can fix it.
My System SpecsSystem Spec
27 Aug 2010   #5
phil 71

w 7 ultimate 32bit
 
 

word orb? is that a key?
My System SpecsSystem Spec
27 Aug 2010   #6
phil 71

w 7 ultimate 32bit
 
 

i cant find word options.
My System SpecsSystem Spec
27 Aug 2010   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Have a look here:


Attached Thumbnails
-2010-08-27_1518.png  
My System SpecsSystem Spec
27 Aug 2010   #8
phil 71

w 7 ultimate 32bit
 
 

i obviously have a different set up to you as i can't see the same screen layout, i'm thinking it may be easier to in install it then reinstall, will this affect any of my existing files?
My System SpecsSystem Spec
27 Aug 2010   #9
phil 71

w 7 ultimate 32bit
 
 

i just typed microsft office diagnostics in the search tab but when i tried to open it i got the same error message as when i tried to open word
My System SpecsSystem Spec
27 Aug 2010   #10
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Make a last attempt. Go to Start > All Programs > Microsoft Office > Office Tools > Office Diagnostics. Try to start it from there. This is what you are supposed to get:


Attached Thumbnails
-2010-08-27_1540.png  
My System SpecsSystem Spec
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 problem with word




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