|28 Sep 2010||#1|
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ProductKeyCard Download of Office
I've had a dodgy version of Office 2010 running on my laptop, which I decided wasn't right, so I purchased a copy of 2010 Professional in ProductKeyCard form which arrived today.
What a nightmare I've had trying to install this now.
I had originally thought the product key would just enter in to my version and it'd all be hunky dory. After calling MS help line I discovered this was not the case, and I had to download the correct version from the ProductKeyCard website.
So off I went, the page loaded and I clicked the "Download" button.
15 minutes later, the next page loaded. And that's as far as I could get. I entered the product key, language, and the anti-bot image thing, and hit "Submit".
Nothing. The browser appears to load for a bit, but nothing. No changes. The toolbar at the bottom of the page says "Done, but with errors".
Cool. Pretty unhelpful.
So I spent nearly 2 hours on the phone to MS telling them how disappointed I am blah blah, eventually I am told to call another number for Digital River (who hosts the website on Microsoft's behalf). A lady on the phone claims my download for me, and registers my email address to Windows Live so I can log in to my accout and download Office.
This works, I can log in.
It takes about 15 minute again, but it loaded.
I clicked "Download", and wait another 15 minutes for the download page to load.
All of the pages on this site load with no images, all I get are the little boxes with the red x.
So I click "Download" again and up pops the box (quick, this time!), and the download starts.
Turns out to be a 32 bit version of Office, which I'm a bit put out by. So I do some searching and find the thread on this forum about the iPhone syncing. Someone in there posts how to go to "Advanced Settings" to change to the 64 bit version.
But my webpage doesn't look anything like it, with all it's failed images and text format. I can't see any link to "Advanced Settings".
So basically I'm after ideas - is this website seriously this horrible to everyone to use? Surely not. I even used Internet Explorer, figuring most Microsoft websites are biased to its own browser.
Also if I have backed up my Outlook PST file from an x64 version, will it restore ok to a 32 bit version (if I install the 32 bit version instead of trying to get the x64)?
I've put some screenshots in so you can see how it loads up.
Note: I have turned on Compatability View in an attempt to remove the "Error on page" problem, and I have turned off Protection in an attempt to stop the images from failing, and originally to try to make the download registration work.
Looks like a helpful forum so I look forward to a reply!
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