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Windows 7: Cant send email from Word


21 Oct 2010   #1

WIndows 7 Professional and Vista Home Premium x64
 
 
Cant send email from Word

If I open a doc and then press the "logo" jigger in the LH corner to open the menu, then send, email. Word freezes up and Outlook never opens. If I try to close Word I get error as attached. (Capture.png)

If I reboot when Word is forced to close, Outlook momentarily opens before shutdown.

If I ctl-alt-delete to open task manager and force Word to Close I get error as attached. (Capture.png)

If I try to send as PDF I get error as attached. (Capture2.png)

Any ideas?

Running Office 2007 Pro/Windows 7 Pro x64



Attached Images
  
My System SpecsSystem Spec
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21 Oct 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello there richdave,

I'm curious....

*Have you a system restore point to a date prior to this happening?

*Have you tried Diagnose & Repair Office Problems?
Word > Office Button > Word Options > Resources > Run MS Office Diagnostics.
My System SpecsSystem Spec
22 Oct 2010   #3

WIndows 7 Professional and Vista Home Premium x64
 
 

The install is fresh, new drive, clean install and this issue has always happened.

Running diags right now though..
My System SpecsSystem Spec
.


22 Oct 2010   #4

WIndows 7 Professional and Vista Home Premium x64
 
 

Diags does not find anything... pressing continue to try next steps (connect to MS servers) I get the following - Firefox can't find the server at watson392.watson.microsoft.com.
My System SpecsSystem Spec
22 Oct 2010   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

You may have to consider the unthinkable -
Uninstall & reinstall to see if that corrects your problem....
My System SpecsSystem Spec
23 Oct 2010   #6

WIndows 7 Professional and Vista Home Premium x64
 
 

This issue also happened with my previous VISTA x64 install and Office 2007, I am thinking that either Office or the x64 OS has a bug in them??

Not going to reinstall the OS for a minor inconvenience at this stage but I'll try reinstalling Office
My System SpecsSystem Spec
25 Oct 2010   #7

WIndows 7 Professional and Vista Home Premium x64
 
 

OK I tried a repair - no joy. I then uninstalled and rebooted, then install and it looks to be working so far.

I can right click, send to, email recipient ad Outlook opens. Similarly I can menu, send, email, docs from Word

Send as PDF also works now
My System SpecsSystem Spec
25 Oct 2010   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by richdave View Post
OK I tried a repair - no joy. I then uninstalled and rebooted, then install and it looks to be working so far.

I can right click, send to, email recipient ad Outlook opens. Similarly I can menu, send, email, docs from Word

Send as PDF also works now
richdave,
Sounds promising...
Keep it under observation for a bit then please report back & confirm all is indeed well .
Good luck.
My System SpecsSystem Spec
25 Oct 2010   #9

7 Pro 64 Bit
 
 

If this fails, you might have better luck uninstalling Office, removing any orphaned folders AND registry entries left behind, then rebooting, then a fresh install.

It's not a 64bit OS issue, I've had Windows 7 64 pro at home since last year with 2003, then 2007 and now Office 2010 without issues.
My System SpecsSystem Spec
04 Apr 2011   #10

WIndows 7 Professional and Vista Home Premium x64
 
 

My fix on the 25/10 is still working so I assume that something screwy happened during first install and the reinstall resolved it
My System SpecsSystem Spec
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 Cant send email from Word




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