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Windows 7: Cannot add new email account in Outlook 2010

27 Nov 2010   #1

Windows 7 Ultimate x32bit
Cannot add new email account in Outlook 2010

Hello. can anyone help.
I am trying to add a POP email account to Outlook 2010. I've established network connection but cannot retrieve the Outlook Test message. An error box comes & says unable to connect to the server. 550.5.7.1 message content. I have had this POP account on previous versions of Outlook 2010, & it was ok I am puzzled.
Many Thanks

My System SpecsSystem Spec

27 Nov 2010   #2

Windows 7 Pro x64 SP1

Without knowing more about your mail server name and such.
Have you tried to Ping your mail server? like from the run cmd prompt ping
I ping to verify that the server is on-line and responding.

You could double check all the options in outlook setup email accounts to make sure that
you have spelled everything correctly, that sometimes is the problem where mispelling will
mess you up.

also the more settings options will have to be looked at to make sure that the boxes are checked correctly.

These things can get tricky if you misspell, many mail servers want your complete email address for the logon userid..

My System SpecsSystem Spec
27 Nov 2010   #3

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2

One other thing to check with Outlook 2010 is that if you use the wizard interface to add the account the default is to set up a secure IMAP account rather than the previous unsecure POP3 account.

you may want to check that the details in the advanced options are set correctly for you account as to ports and ssl etc
My System SpecsSystem Spec

28 Nov 2010   #4

Windows 7 Ultimate x32bit

Thanks guys for all your help
Both your suggestion to this were used. first of all I ran cmd promt & pinged my server. It was successful. I then ran the Outlook wizard again about setting the email account as an IMAP. & it worked.
Many thanks again chaps.
My System SpecsSystem Spec
30 Nov 2010   #5

Windows 7 Ultimate x64 SP1

Wonderful you were able to get this solved.

It appears your email account is not set up for POP access.
My System SpecsSystem Spec
30 Nov 2010   #6

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2

Most providers now support IMAP as their preferred protocol, and with today's broadband the advantages over POP3 outweigh the disadvantage of needing to be online to work with your mail.Of course the use of outlook means you have the best of both worlds with outlook's off line support, (assuming you choose to download complete messages, and not just headers).
My System SpecsSystem Spec
19 Jan 2013   #7

Windows 7 Ultimate x32

I can't add an account on outlook.It shows "outlook cannot connect to your outgoing(SMTP) email server.If you continue to receive this message ,contact your server administrator or Internet Service Provider"

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My System SpecsSystem Spec

 Cannot add new email account in Outlook 2010

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