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Windows 7: Appcrash using outlook 2010 with windows 7

02 Dec 2010   #1
wilson219

Windows 7 Home Premium 32bit
 
 
Appcrash using outlook 2010 with windows 7

Here is the error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 14.0.4760.1000
Fault Module Timestamp: 4ba8fefd
Exception Code: c0000005
Exception Offset: 0054ac63
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2052

I have tried to disable add-ins, office reinstallation and even system restore, but the problem still exists, anybody can help me in this issue??
Thank a lot!!


My System SpecsSystem Spec
.
02 Dec 2010   #2
mikedl

Windows 7 Ultimate x64 SP1
 
 

Hi, wilson219! Welcome to the Seven Forums!

My issues with outlook have only been with an "AppHang" not an "APPCRASH".

Quote:
Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8ff82
Hang Signature: 08b3
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 08b3cc61aa1295333630dbd9f60deb13
Additional Hang Signature 2: d2c9
Additional Hang Signature 3: d2c9247cac595416d93a8ab17ddce100
Additional Hang Signature 4: 08b3
Additional Hang Signature 5: 08b3cc61aa1295333630dbd9f60deb13
Additional Hang Signature 6: d2c9
Additional Hang Signature 7: d2c9247cac595416d93a8ab17ddce100
This was from the pfbackup.exe add-in which is incompatible with 64bit Outlook.

It appears your issue would be unrelated as you are running a 32 bit version of Win7 and, therefore, a 32 bit version of Outlook.

Have a look here. Good Luck! If I find something else, I'll let you know but I suspect you'll have it solved before I do.
My System SpecsSystem Spec
02 Dec 2010   #3
wilson219

Windows 7 Home Premium 32bit
 
 

re.mikedl: thanks, but in other computers with windows 7 and same outlook, it's work. Only with this computer, even after system restore, the same problem exists.
My System SpecsSystem Spec
.

03 Dec 2010   #4
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by wilson219 View Post
re.mikedl: thanks, but in other computers with windows 7 and same outlook, it's work. Only with this computer, even after system restore, the same problem exists.
There must be an add-in or com-add on that particular computer, which is not on the others. Outlook 2010 Appcrash
My System SpecsSystem Spec
03 Dec 2010   #5
wilson219

Windows 7 Home Premium 32bit
 
 

re. Irene: I have tried to disable add-in, but the problem still exists. The problem is that once I move the mouse to the sender of the e-mail, the contact card of the user will come up. I found a solution (edit the group policy) on the web to disable the contact card function, however, my user does not accept my solution since it will bring inconvenience to her. Can you help me to solve this problem??
My System SpecsSystem Spec
04 Dec 2010   #6
Irene

Windows 7 Home Premium 64bit
 
 

Just in case you did not read through the detail in my link, here is the method used to resolve the issue:

Quote:
Check if you are able to work with Outlook in Safe mode. See the steps below..

  1. Click Start > All Programs > Accessories > Run
  2. Copy and paste the following content and press Enter: Outlook / safe
If you are able to work with Outlook in Safe mode, then use the following steps to disable add-ins and Comm-in Adds.
  1. Click File menu > Options >Add-in, click Go button in the Manage: Com-in Add
  2. Check if there is any add-in, clear the checkbox to disable it.


Once you have tried this method, please post back with the result.
.


My System SpecsSystem Spec
07 Dec 2010   #7
wilson219

Windows 7 Home Premium 32bit
 
 

re. irene: I haven't tried to use safe mode. But I want to ask what is the difference between using safe mode and disable add-in and running normal mode and disable add-in??

Thank you
My System SpecsSystem Spec
08 Dec 2010   #8
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by wilson219 View Post
re. irene: I haven't tried to use safe mode. But I want to ask what is the difference between using safe mode and disable add-in and running normal mode and disable add-in??
Microsoft Office safe modes can allow you to safely use a Microsoft Office program that has encountered certain problems. There are two types of safe modes:
  • Automated Safe mode When you start a program and a problem is detected, the program goes into this mode and either fixes the problem or isolates it, allowing the program to start successfully.
  • User-Initiated Safe mode You can start a program in this mode to try to resolve certain issues.

What User-Initiated Safe mode does

The following restrictions apply when you start a program in User-Initiated Safe mode. (Some items listed below do not apply to all Microsoft Office programs.)
  • No templates (template: A file or files that contain the structure and tools for shaping such elements as the style and page layout of finished files. For example, Word templates can shape a single document, and FrontPage templates can shape an entire Web site.) can be saved.
  • In Microsoft Office SharePoint Designer, the last used Web site is not opened.
  • Toolbar or command bar customizations are not loaded, and customizations cannot be saved.
  • The AutoCorrect list is not loaded, and changes are not saved.
  • Recovered documents are not automatically opened.
  • Smart tags (action tags: Data recognized and labeled as a particular type. For example, a person's name or the name of a recent Microsoft Outlook e-mail message recipient is a type of data that can be recognized and labeled with an action tag.) are not loaded, and new tags cannot be saved.
  • All command-line options are ignored except /a and /n.
  • Files cannot be saved to the Alternate Startup Directory.
  • Preferences cannot be saved.
  • Additional features and programs are not automatically loaded.
  • Documents with restricted permission cannot be created or opened.

In other words, the program runs in basic, without any 'bells and whistles'.
In order to exit Safe Mode, you simply exit the program, then restart it again.

I hope that helps.


Edit:

Understanding the difference between Office safe modes and Windows safe mode

The Office safe modes are not the same as Windows safe mode. For more information about Windows safe mode, do the following:
  1. Click Start and then click Help and Support.
  2. Type safe mode in the Search list, and then press ENTER.
  3. Open a topic on the Search Results list.

Lots of information in the Search Results list.
My System SpecsSystem Spec
08 Dec 2010   #9
Adrian

 

Quote   Quote: Originally Posted by wilson219 View Post
Here is the error message:


Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 14.0.4760.1000
Fault Module Timestamp: 4ba8fefd
Exception Code: c0000005
Exception Offset: 0054ac63
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2052

I have tried to disable add-ins, office reinstallation and even system restore, but the problem still exists, anybody can help me in this issue??
Thank a lot!!
The APPCRASH is due to the corruption of your registry key.
You will need to stop all services and use regedit to delete the corrupted key.
WARNING!! Unless you are familiar with registry keys I strongly urge you not to attempt this on your own!
Contact Microsift Offic eSupport and allow them to RDP into your system to perform the repair.
My System SpecsSystem Spec
09 Dec 2010   #10
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Contact Microsoft Office eSupport and allow them to RDP into your system to perform the repair.
Excel Solution Centre...
Support for Microsoft Excel

Select "Support Options" from the menu on the left.
My System SpecsSystem Spec
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 Appcrash using outlook 2010 with windows 7




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