Pictures showing red cross in Outlook 2010

Hi

One of user's when receiving a new email in Outlook 2010, only get's a red cross. But when he forward the email the pictures show any ideas what could be causing this and how to get pictures to show when he recieves the email orignally.

Connect to Exchange server and cache mode is selected.

Hello Sebbie,

Is there an option at the top of the email called download pictures from internet?

If so, this is to stop stop large emails being downloaded and using bandwith and PC hard drive space and to stop files infected being downloaded.

Personally i would leave it so you have to download the pictures manually by clicking on that option.

If you really did want to download automatically and you fully trust your email setup to detect funny emails then check this tutorial out - Outlook 2010: Download Images Automatically | Microsoft Outlook | Tech-Recipes

Otherwise, as i said, leave that option alone and download manually for safety reasons.

Lucky

Open Outlook. Tools open drop curtain until Options appears. It rolls down on mine at the very end edge. A pain. Then click Options.

Click Mail Format Tab. Message Format section at top of tab there is a selection curtain
Check the pic below.

Check the box I circled in yelllow only.
In the curtain select HTML.
Click Okay at the bottom.

I had to do this to mine. Rich text only showed text.

Hope that takes care of it.
Mike

Right i have done this for both Outlook 2010 and outlook 2003 with no success any more ideas?

you try turning off cache mode? It's possible outlook is not caching the images.

The following link relates to Outlook 2007, but it may well provide the basis for a solution in Outlook 2010...

Block or unblock automatic picture downloads in e-mail messages - Outlook - Microsoft Office

I have unticked that box also tried turning of caching and seems to made no difference.

Did you try this?...

Unblock picture downloads for all messages

1. On the Tools menu, click Trust Center, and then click Automatic Download.
2. Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.

yes i have unticked that box.

have you tried running repair or even seeing if the problem replicates on outlook /safe?

IE "Work Offline"

Check to make sure Internet Explorer isn't marked as "Work Offline".

(Because of the continual existance of this problem, I am cross-posting the solution that worked for me, 9/16/2013)

A year later and we're still dealing with embedded images in Outlook!
This problem is easily three years old!

In testing *my* problem, I was sending embedded images to myself. They were coming in with the red x and usual verbage.
After 13 1/2 hrs of constant trouble shooting, my problem centered on Outlook and sending jpg's. Other email clients worked (MS Mail Live). Other image types worked! The problem was independent of ISP.

[Here, I will spare you the details of the countless emails sent to myself and others, the clients used, the ISP's used, deleting Content.Outlook folder, deleting Content.Outlook folder, recreating Content.Outlook folder, shutting off antivirus software, uninstalling antivirus software, uninstalling Outlook, reinstalling Outlook, and lastly, THE NUMBER OF REBOOTS!]

Bottom line, I tracted my problem down to MIME type!

On my computer, WITH Outlook:
.bmp's were being sent fine. My computer showed a MIME type of: image/bmp.
.gif's were being sent fine. My computer showed a MIME type of: image/gif.
.jpg's were being stripped. My computer showed a MIME type of: <blank>

(Mind you, during all of this, all image formats worked perfectly with MS Mail Live!)

I edited the .jpg MIME type to: image/jpeg

Every email went through correctly with embedded jpg images.

I don't know if this is your "magic bullet" but it was mine, even though it cost me 13 1/2 hrs of painful research and trouble shooting!

Others, including Slipstick, focus on the Content.Outlook folder. It might be true that a full Content.Outlook folder will give you "red x's" but if it is not full, I do not believe that Content.Outlook as anything to do with embedded images. My understanding and observation is that Content.Outlook as more to do with attachments than it has do to with embedded images! If you have emptied the Content.Outlook folder and you still have "red x's", move on. The Content.Outlook folder was not your problem.

how/where did you actually make the changes?

In XP it was easy to make the changes. I don't think you can make them directly in 7. Google the following program: FileTypesMan. I used this program to make the changes.

Go here: http://www.technize.info/advanced-file-types-association-in-windows-7/