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Windows 7: Outlook "not responding"

10 Dec 2010   #1

Windows 7 professional 32bit
 
 
Outlook "not responding"

I have search nearly every post related to this problem and still no solution. When I navigate from one email to the next the program will go “not responding” for a couple of seconds.
I have followed several suggestions, but to no avail. Listed below is some of the suggestions I followed.
Removing all add-ons, enable/disable indexing, scanning and fixing PST/OST files, installing Windows 7 Pro 32bit and 64bit, installing on RAID 7 and no RAID, using different hard disks Seagate and WD, update all drivers, scanned the memory for defects, removing flash player.

I know this has been posted several times, but any help is welcome


My System SpecsSystem Spec
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10 Dec 2010   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Scroll down to #17 here 85 Windows 7 tips, tricks and secrets | News | TechRadar UK
and see if you can find what the problem is.
My System SpecsSystem Spec
10 Dec 2010   #3

 

from the run line: outlook.exe /resetnavpane
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10 Dec 2010   #4

Windows 7 professional 32bit
 
 

Sorry guys been there got the t-shirt, still did not solve the problem
My System SpecsSystem Spec
11 Dec 2010   #5

Windows 7 Home Premium 64bit
 
 

Which Office/Outlook version are you using?

Which email provider?
My System SpecsSystem Spec
12 Dec 2010   #6

Windows 7 professional 32bit
 
 

Office 2007 Pro SP2

I have three profiles, two POP and one Exchange. The problem is the same with all and even if I install one at a time
My System SpecsSystem Spec
12 Dec 2010   #7

Windows 7 professional 32bit
 
 

I also found the following entry in my Event log, but if I use the online log(TechNet) I get a reply "no result found". It is not limited to Outlook, some of the entries is explorer related

The program OUTLOOK.EXE version 12.0.6539.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14cc
Start Time: 01cb94a5e17434db
Termination Time: 0
Application Path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: 41d5399c-0099-11e0-b4fe-001e8cc5aadc
My System SpecsSystem Spec
12 Dec 2010   #8

Windows 7 Home Premium 64bit
 
 

Is it possible that your anti-virus program is scanning each mail, causing Outlook to 'not respond' briefly?

Here is a very comprehensive article on issues which might impede Outlook 2007 performance...
http://support.microsoft.com/kb/940226

Should any of the actions resolve your problem, please post back for the benefit of others.
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My System SpecsSystem Spec
12 Dec 2010   #9

Windows 7 Pro x64 SP1
 
 

Quote   Quote: Originally Posted by Irene View Post
Is it possible that your anti-virus program is scanning each mail, causing Outlook to 'not respond' briefly?
Very good point.

I wonder what AV(S) they are running???

I have seen this when the user had more than one AV running at the same
time.

YMMV
Rich
My System SpecsSystem Spec
12 Dec 2010   #10

Windows 7 professional 32bit
 
 

I disabled real time scanning from MacAfee, still have the same problem
My System SpecsSystem Spec
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 Outlook "not responding"




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