Outlook 2007 Archive & Performance Issues - Linked?


  1. Rhirtix
    Posts : 62
    Windows 7 x64
       New #1

    Outlook 2007 Archive & Performance Issues - Linked?


    Hi!

    I'm running Office 2007 on my machine.

    I use Outlook 2007 primarily for work emails.

    I began archiving my emails not too long ago. Then, one day, just recently, the archive option disappeared from all application menu locations - File, Tools, etc.

    At the same time, Outlook performance has become incredibly slow. Moving between folders within the Inbox requires seconds upon seconds of loading, whereas before, folder contents loaded right when I clicked on the folder.

    How do I fix these two issues? Help!

    Thanks in advance!
    Last edited by Rhirtix; 03 Jan 2011 at 13:06. Reason: EDIT: This is my home computer. I connect to my work email server via a POP3 account. I am the admin of my machine.
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Hi,

    Is this your PC at work? Do you have administrator privledges?

    Regards,
    Golden
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  4. Rhirtix
    Posts : 62
    Windows 7 x64
    Thread Starter
       New #3

    Golden said:
    Hi,

    Is this your PC at work? Do you have administrator privledges?

    Regards,
    Golden
    No. It's my personal computer. I telecommute. Email system is quite simply. POP3 connection into work email system.
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  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    Mmmm. OK. Under Outlook options, Advanced, what is shown in your AutoArchive Settings?
    Attached Thumbnails Attached Thumbnails Outlook 2007 Archive & Performance Issues - Linked?-capture.png  
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  7. Rhirtix
    Posts : 62
    Windows 7 x64
    Thread Starter
       New #5

    I found the fix for this. It has to do with an Outlook 2007 Security Update. Fix posted below:

    The fix for this is actually removal of a recent Microsoft Update.
    To uninstall it, go to Control Panel, Programs, Installed Updates, and look for update KB2412171. Uninstall it and AutoArchive comes back and Outlook starts to perform better. Hopefully this will solve your problem.
    It took me a while to hunt up the problem and the solution, too.
    SOURCE: Outlook 2007 missing “Archive” in File Menu « Tips & Tricks for IT's Blog

    (It's the comment by Lisa B)

    Thanks!
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  8. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #6

    Hi Rirtix,

    I've done some investigation, and I think the answer is related to a bad Outlook 2007 update.

    The problem update is KB2412171 released on 14 December 2010.

    Please go down to post # 9 here:
    Missing Archive Option in Outlook 2007 - Windows Software

    And to uninstall the update, go here:




    Uninstalling KB2412171 on Windows 7 or Windows Vista
    1. Click Start, then click Control Panel.
    2. Click Programs, then under Programs and Features, click View installed updates.
    3. Click entry for KB2412171, then click Uninstall
    Corrective Steps to Resolve Issue with (KB2412171) for Microsoft Outlook 2007
    Let us know if that works for you please.

    Regards,
    Golden
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  10. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #7

    Haha! You beat me to it - well done :)
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  11. Rhirtix
    Posts : 62
    Windows 7 x64
    Thread Starter
       New #8

    Haha! Thanks for the help anyway Golden. Nice to have the verification anyway.
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  12. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #9

    No worries

    If it has solved your problem, then please click the red exclamation mark on your original post, type "SOLVED" and submit. This allows the forum moderators to mark the thread as having a solution, which in turn helps others with the same problem fix the issue quickly.
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