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Windows 7: help with Word crashes

25 Feb 2011   #1

32 bit Windows 7 Ultimate - SP1
help with Word crashes

I am having trouble with my Microsoft Office 2007, when I try to open a Word document, most of the time it will fail, message pops up saying "apps crash" close program or look online for a resolution and then close.
How do I get this problem solved? I have gone to Control Panel and tried to repair the Microsoft Office 2007, it still has the same problem.

My System SpecsSystem Spec

25 Feb 2011   #2

64-Bit W7 Ult_sp1

- hiya, how are you selecting the file..??

sorry, to sound a bit dim, but are you right-clicking a file, and selecting "Open",
or trying to open it from within MSWord itself?
My System SpecsSystem Spec
25 Feb 2011   #3

32 bit Windows 7 Ultimate - SP1
Word apps crashing

Bug Meister, I am double clicking on the Word icon or Word document.
I also went to Control Panel, MS Office Professional Plus 2007, clicked on change, repair. I got the following message: MS Office Professional Plus 2007 configuration did not complete successfully. Error 2203. An internal error has occurred."
I thought this might fix my problem, but it did not.
Any and all help is greatly appreciated.

My System SpecsSystem Spec

25 Feb 2011   #4

Win 7 Ultimate 32bit

I might suggest a full reinstall of Office.

Or you can try this first....

and where it says "Run the Office 2007 installation again."
do the repair again, see if that works....



Even though those are for different versions of Office, they more than likely still apply.
My System SpecsSystem Spec
25 Feb 2011   #5

32 bit Windows 7 Ultimate - SP1

This is the message I got when running this solution: MS Setup Bootstrapper has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft Setup Bootstrapper
Application Version: 12.0.6425.1000
Application Timestamp: 49d4b32a
Fault Module Name: OSETUP.DLL
Fault Module Version: 12.0.6425.1000
Fault Module Timestamp: 49d4b34e
Exception Code: c0000005
Exception Offset: 00277490
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
My System SpecsSystem Spec
26 Feb 2011   #6

64-Bit W7 Ult_sp1

Do you have the MSOffice2007 installation disk(s) - mine's the Standard version..?

one solution is to insert the DVD and running the set-up prog direct from the DVD, rather that allowing it to autorun..

it should offer you the option to repair..
My System SpecsSystem Spec

 help with Word crashes

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