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Windows 7: help with Word crashes

25 Feb 2011   #1
benniejane

32 bit Windows 7 Ultimate - SP1
 
 
help with Word crashes

I am having trouble with my Microsoft Office 2007, when I try to open a Word document, most of the time it will fail, message pops up saying "apps crash" close program or look online for a resolution and then close.
How do I get this problem solved? I have gone to Control Panel and tried to repair the Microsoft Office 2007, it still has the same problem.


My System SpecsSystem Spec
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25 Feb 2011   #2
BugMeister

64-Bit W7 Ult_sp1
 
 

- hiya, how are you selecting the file..??

sorry, to sound a bit dim, but are you right-clicking a file, and selecting "Open",
or trying to open it from within MSWord itself?
My System SpecsSystem Spec
25 Feb 2011   #3
benniejane

32 bit Windows 7 Ultimate - SP1
 
 
Word apps crashing

Bug Meister, I am double clicking on the Word icon or Word document.
I also went to Control Panel, MS Office Professional Plus 2007, clicked on change, repair. I got the following message: MS Office Professional Plus 2007 configuration did not complete successfully. Error 2203. An internal error has occurred."
I thought this might fix my problem, but it did not.
Any and all help is greatly appreciated.

Belinda/benniejane
My System SpecsSystem Spec
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25 Feb 2011   #4
Tepid

Win 7 Ultimate 32bit
 
 

I might suggest a full reinstall of Office.

Or you can try this first....

http://support.microsoft.com/kb/2000547

and where it says "Run the Office 2007 installation again."
do the repair again, see if that works....

or

http://support.microsoft.com/kb/296056

Or

http://support.microsoft.com/kb/324852

Even though those are for different versions of Office, they more than likely still apply.
My System SpecsSystem Spec
25 Feb 2011   #5
benniejane

32 bit Windows 7 Ultimate - SP1
 
 

This is the message I got when running this solution: MS Setup Bootstrapper has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft Setup Bootstrapper
Application Version: 12.0.6425.1000
Application Timestamp: 49d4b32a
Fault Module Name: OSETUP.DLL
Fault Module Version: 12.0.6425.1000
Fault Module Timestamp: 49d4b34e
Exception Code: c0000005
Exception Offset: 00277490
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
My System SpecsSystem Spec
26 Feb 2011   #6
BugMeister

64-Bit W7 Ult_sp1
 
 

Do you have the MSOffice2007 installation disk(s) - mine's the Standard version..?

one solution is to insert the DVD and running the set-up prog direct from the DVD, rather that allowing it to autorun..


it should offer you the option to repair..
My System SpecsSystem Spec
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 help with Word crashes




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