Hi guys
Anybody any ideas why when I attempt to open Outlook 2010 as its loading it crashes my PC - that is the PC just turns off and goes to startup. I'm running W7 Home Premium and installed Office from a disk - all other programmes work fine but this annoying.
Deebhoy welcome,
* What is being logged to the Event Viewer about this?
Start > under start search Event viewer > Windows Logs > Application
See whether any errors related to Outlook are there .
* Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe
(note the space in the command)
* FYI -
Outlook 2010 crashes at startup
Hi JMH
Many thanks for replying. Bit confused about this as I looked in event viewer and coudn't see anything. So I closed mozilla and opened up Outlook in anticipation of the PC turning off - but for some reason it didn't.
This has me wondering if it is an add-on problem or something in Mozilla. When it next crashes I'll let you know what event viewer says.
Thanks for the help.
Deebhoy,
Trouble shooting is always a good idea.
Test. Observe your theory
Please let us know the results either way.
Will do JMH - appreciate your assistance.
PC crashed again just as Outlook was loading emails. Checked the event viewer and it said the source was Kernel-Power. Anybody any ideas why its outlook?
I'm reading on microsofts website about it - Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
Do you have a virus scanner installed which integrates itself with Outlook?
Uninstall this integration part of your virus scanner and try again; you'd still be sufficiently protected by your on-access scanner part of the virus scanner.
More details -
Disable virus scanner integration? | MSOutlook.info
For further troubleshooting -
Outlook doesn’t start | HowTo-Outlook
Cheers JMH. Disabled the anti-virus I'm using and got a bit further but just as it was downloading the messages the PC crashed. If I need to disable an add-on the problem is practically getting into Outlook to do it.
Was able to open it in safe mode from the link you sent me!!! Does that help (outlook.exe /safe)
Disabled all the add-ins and the PC didn't crash!! Do I continue to not use the add-ins though?
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