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Windows 7: Outlook 2010 Crashes PC

07 May 2011   #1
Deebhoy

windows home premium 64 bit
 
 
Outlook 2010 Crashes PC

Hi guys

Anybody any ideas why when I attempt to open Outlook 2010 as its loading it crashes my PC - that is the PC just turns off and goes to startup. I'm running W7 Home Premium and installed Office from a disk - all other programmes work fine but this annoying.


My System SpecsSystem Spec
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07 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Deebhoy welcome,

* What is being logged to the Event Viewer about this?
Start > under start search Event viewer > Windows Logs > Application
See whether any errors related to Outlook are there .


* Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe
(note the space in the command)

* FYI -
Outlook 2010 crashes at startup
My System SpecsSystem Spec
08 May 2011   #3
Deebhoy

windows home premium 64 bit
 
 

Hi JMH

Many thanks for replying. Bit confused about this as I looked in event viewer and coudn't see anything. So I closed mozilla and opened up Outlook in anticipation of the PC turning off - but for some reason it didn't.

This has me wondering if it is an add-on problem or something in Mozilla. When it next crashes I'll let you know what event viewer says.


Thanks for the help.
My System SpecsSystem Spec
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08 May 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Deebhoy,
Trouble shooting is always a good idea.
Test. Observe your theory

Please let us know the results either way.
My System SpecsSystem Spec
09 May 2011   #5
Deebhoy

windows home premium 64 bit
 
 

Will do JMH - appreciate your assistance.
My System SpecsSystem Spec
14 May 2011   #6
Deebhoy

windows home premium 64 bit
 
 

PC crashed again just as Outlook was loading emails. Checked the event viewer and it said the source was Kernel-Power. Anybody any ideas why its outlook?

I'm reading on microsofts website about it - Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0
My System SpecsSystem Spec
16 May 2011   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Do you have a virus scanner installed which integrates itself with Outlook?
Uninstall this integration part of your virus scanner and try again; you'd still be sufficiently protected by your on-access scanner part of the virus scanner.


More details
-
Disable virus scanner integration? | MSOutlook.info

For further troubleshooting -

Outlook doesn’t start | HowTo-Outlook
My System SpecsSystem Spec
19 May 2011   #8
Deebhoy

windows home premium 64 bit
 
 

Cheers JMH. Disabled the anti-virus I'm using and got a bit further but just as it was downloading the messages the PC crashed. If I need to disable an add-on the problem is practically getting into Outlook to do it.
My System SpecsSystem Spec
19 May 2011   #9
Deebhoy

windows home premium 64 bit
 
 

Was able to open it in safe mode from the link you sent me!!! Does that help (outlook.exe /safe)
My System SpecsSystem Spec
19 May 2011   #10
Deebhoy

windows home premium 64 bit
 
 

Disabled all the add-ins and the PC didn't crash!! Do I continue to not use the add-ins though?
My System SpecsSystem Spec
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 Outlook 2010 Crashes PC




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