Outlook 2010 Error message "This data file has not been configured"

Helen Tenisson said:

Dear Irene,

When I did File, Accounting Settings I did not see the new profile that I added incorrectly because I already removed the profile. But when I ran the Scanpst and clicked on browse file I saw it in the list of pst files in C:\Users\Helen\Documents\Outlook Files. There are 3 entries for the profile: bak, pst, and log files. Can I just delete these entries so that I won't get the error messages again?

Many thanks for your help and best regards,

Helen

I would think so Helen, but let me ask others for reassurance.

Hi Helen,

I serached and don't have a .bak and .log file related to my Outlook profile. I suggest instead of deleting them, simply rename them and move them to a different location (this includes the .pst). If everything works as normal after that, I would say it appears that it would be safe to then delete them.

Regards,
Golden

Golden said:

Hi Helen,

I serached and don't have a .bak and .log file related to my Outlook profile. I suggest instead of deleting them, simply rename them and move them to a different location (this includes the .pst). If everything works as normal after that, I would say it appears that it would be safe to then delete them.

Regards,
Golden

Great idea, Golden!

Helen, the following information is quoting for an earlier version of Outlook, but the principles are the same:
Error message in Outlook 2003 or in Outlook 2002: "This information service has not been configured"

To resolve this issue, use one of the following methods to remove the reference to the missing Outlook data file.
Method 1

1. Start Outlook.
2. In the navigation pane, right-click the folder that is associated with the missing Outlook data file.
3. Click Close Folder_Name.
   
   Note Folder_Name is the folder that is associated with the missing Outlook data file.
4. Restart Outlook.

Method 2

1. Start Outlook.
2. On the File menu, click Data File Management.
3. Click the folder that is associated with the missing Outlook data file, and then click Remove.
4. Restart Outlook.

This, I believe, should remove the rogue files.

Helen, this is becoming increasingly complex. I would advise not to use the Registry Booster - this type of action can do infinitely more damage which is difficult, if not impossible to trace.

In my research I came across some Outlook command-line switches, which I could well clear out the residual files from your deleted profile:
Follow the instructions carefully using the /cleanprofile switch.

There are times when maintaining Outlook can be an overwhelming experience. Not only do you have to manage the massive amounts of email that can accumulate in your inbox, you also have to manage Search Folders, reminders, subscriptions, outdated rules etc. You can utilize Outlook’s command-line switches to help clean things up and get things running the way you want them to.


1. Close Outlook.


2. Press WinKey+R to bring up the Run dialog box.


3. Input “C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE” followed by a space and then the switch that you wish to run. If your path is other than the default, input it instead (remember to use the quotes).

Some of the switches you can use to clean up your Outlook are:


/cleanfinders – to remove Search Folders from the Microsoft Exchange mailbox.

/cleanfreebusy – to clear and recreate free/busy information. (Note: To use this switch, you must be able to connect to the Exchange server)


/cleanprofile – to remove invalid profile keys and regenerate default registry keys.


/cleanreminders – to clear and recreate reminders.
/cleanrules – to delete rules on the client and server.


/cleanserverrules – to delete rules on the server only.


/cleansharing – to remove all subscriptions from Account Settings. (This will not remove any downloaded content)


/cleanviews – to restore default views, custom views are removed.

Once this is complete, check for the error message, which hopefully will not reappear.

If it does, then I suggest you run the Office Repair:

Repair Office 2010:

• Open Control Panel and click Programs and Features.
• Right click the Office 2010 program that you want to repair, and select Change.
• Next click Repair > Continue.
• Restart your computer.

Irene said:

I would advise not to use the Registry Booster - this type of action can do infinitely more damage which is difficult, if not impossible to trace.

I couldn't agree more. We shouldn't, nor do we, require registry boosters to fix this issue. Please don't use these as suggested in my post #2.

Regards,
Golden