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Office 2010 Slow To Show "Open" Dialog Box When Connected To Network
Hello all,
Frustrating problem: All Office 2010 apps require a 45 second delay to produce an "open" or "save as" dialog box when the computer is connected to a LAN (wireless or wired, domain or workgroup). When the computer is NOT connected to a LAN (wireless or wired, domain or workgroup), then Office 2010 "open" or "save as" dialog boxes open normally (and quickly).
I suspect a network polling function internal to MS Office is at fault.
This is NOT the infamous mapped network drive problem associated with Office 2007/2010. There are no mapped drives (nor have there ever been) on the PC, although there might exist a related solution. Additionally, there is no 45 second delay when opening a file by double-clicking on the file itself which will launch the application.
Other information:
1. PC runs Windows 7 Pro 32 bit - PC is a relatively new Lenovo T400 laptop, all updates from Lenovo and MS installed, running clean and nicely otherwise, no spyware, no viruses, no previous software or hardware issues requiring assistance. Event log is clean.
2. Absolutely fresh installation of Office 2010 Pro Plus (MS Action Pack)
3. Running Office apps in safe mode does not alter problem behavior (ie, "windword.exe /safe" or use CTRL key and double-click to launch app)
4. Running Windows 7 in safe mode with networking and then subsequently testing Office apps is not possible: "license not able to validate" issue. This is a known problem and is not related to the slow dialog box response behavior.
5. A desktop PC with the same MS Office 2010 installation, same volume license key, on the same network does NOT produce this problem.
6. Full uninstall, reboot, and re-install of Office 2010 does not alleviate problem
7. Disabling ALL startup items and services (including, of course, ALL Lenovo management software) does not alleviate problem
8. SMB v2 bug is not the problem: ie, disabling mrxsmb20 service does not alleviate symptoms.
9. Disabling "Client for Microsoft Networks", "QOS Packet Scheduler", "Link-Layer Topology Discovery Mapper I/O Driver" (and Responder), and "Printer and File Sharing for MS Networks" in the network adapter properties does not alleviate the symptoms.
10. Using Sysinternals Registry Monitor, I was able to determine that Office apps evaluate certain properties of your Internet Explorer settings before attempting to launch the "open" or "save as" dialog box. Altering the way intranets are detected, for example, does not alleviate the symptoms.
11. Turning off Antivirus software (Avira Personal) does not alleviate the issue.
This issue is causing a huge loss of work efficiency. Any help would be greatly appreciated.
Thank you for your time.
Sincerely,
Rick