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Windows 7: Outlook 2010 - 2 inboxes only 1 email acount


05 Jun 2011   #1

Windows 7 Ultimate x32
 
 
Outlook 2010 - 2 inboxes only 1 email acount

This is similar to other threads about 2 inboxes in Outlook but the solutions there have not worked for me. I am having difficulty with Outlook 2010 under Windows 7 (Ultimate).

Outlook 2010 was working fine in Win Xp but not since I i installed Win 7 Ultimate.

I rebuilt my Pc from scratch with Windows 7 Ultimate having backed all the data, outlook data files and Favorites.

When I installed Office 2010 and ran Outlook for the first time it took me thorugh the process of setting up my single email account. The worked fine and a test email arrived as expected. Then I tried to import my backup up Outlook.pst file and got the message that I did not have access tot his file????.

SO i quit Outlook and copied the Outlook.pst file to the location replacing the outlook.pst file that was there.

I ran outlook again and the old Personal Folder appeaed complete with all my old files calendar etc etc. However there were two inboxes called my@email.address. All new received and sent email arrived here whereas my old files were in the Personal folder.

Ok after exploring changing the email details, and exploring changing the data files only to find the personal data file was the default and there was no way I could change it.

SO I copied all my folders from the Personal Folder to the new folder whose title was my email address. This was time consuming and slow but I eventually got all the files across on this new "personal" folder.

I though well this was OK but then received a warning message from my ISP say my email folder had exceeded its quota. ????.

SO I quit excel and went in web email and what I found was startling. When I coped all the files across the new personl folder title "my email address" the entire sub folder and all the emails were created on the server - OPTUSNET.COM.AU .

No wonder I had exceed the quota on the server. OK so I will transfer the files back to the original personal folder. No deal outlook would not let me as it was presumably syncing with the ISP's server.

So I unstalled Office 2010 and reinstalled it hoping for a fresh start. When I ran Outlook it found my prevoius outlook.pst file and imported it and I had to add my email again. Same problem same issue. I tired again this time renaming the outlook.pst file but to no avail Outlook would not open because it could not find the old PST file. DAMN

If I could delete the reference to old pst files when I unistall Offcie 2010 and reinstall it I think that would resolve the issue.

I am now using webmail until this issue is resolved.

Terry


My System SpecsSystem Spec
.

05 Jun 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

You should be able to do it through the system registry.

Backup your registry first, and then navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Office and delete it.

This will remove the hive for Office 2010.

Close regedit and restart your computer. Re-install Office 2010 and re-configure Outlook.
My System SpecsSystem Spec
05 Jun 2011   #3

Windows 7 Ultimate x32
 
 
Worth a try

Thnx seavixen,

Its worth a try - will advise on outcome

Terry
My System SpecsSystem Spec
.


05 Jun 2011   #4

Windows 7 Ultimate SP1 64-Bit
 
 

OK. I hope it does the trick for you.

If it doesn't, just restore your registry backup and hope that one of our experts comes up with a solution.
My System SpecsSystem Spec
05 Jun 2011   #5

Windows 7 Ultimate x32
 
 
Could not delete Office 2010 keys

I was not able to completely delete the reference HKEY_LOCAL_MACHINE\Software\Microsoft\Office from the registry.Kept on getting messages that parts of the key could not be deleted. I checked permissions and gave myself all control but to no avail.

After partial deletion of the registry I reinstaleed Office and then outlook. It was the same as before. Two inboxes but I was able to send out emails. So I restored the registry and reinstalled Office 2010 same old same old 2 inboxes but at least I can send and receive emails.

Hopefully an expert will be able to advise soon
My System SpecsSystem Spec
08 Jun 2011   #6

Windows 7 Ultimate x32
 
 
Fixed in a long winded but str8fwd way

When I set up Outlook in Office 2010 I wrongly assumed the Account type was IMAP but it should have been POP3. I only found this when as a last resort I rang my ISP (Optus) and then in a round about found that POP3 was the correct way.

Deleting the email account then adding new with the correct Account type solved the problem.

I then had to do some tyding up and importing saved data

2 days wasted

That's computing
My System SpecsSystem Spec
08 Jun 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by bigtel49 View Post
When I set up Outlook in Office 2010 I wrongly assumed the Account type was IMAP but it should have been POP3. I only found this when as a last resort I rang my ISP (Optus) and then in a round about found that POP3 was the correct way.

Deleting the email account then adding new with the correct Account type solved the problem.

I then had to do some tyding up and importing saved data

2 days wasted

That's computing
We learn something new every day.

Pleased to hear you resolved your problem and thanks for letting us know.
My System SpecsSystem Spec
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 Outlook 2010 - 2 inboxes only 1 email acount




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