|27 Jun 2011||#1|
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Cannot install Office 2010 in Windows 7
A few days ago I bought an ASUS notebook with Win 7 Home Premium and Office 2010 Starter preinstalled, after my old laptop had gone to hell.
When I tried to install the Office 2010 from the dvd that I had used before with XP home, I got a message that I had to uninstall the preinstalled Office 2010 Starter. So I did uninstall the two Office programms that where preinstalled and tried again.
The installation started fine and appeared to go all the way through but then ended with the message that "an error was detected during the installation", but no details which error. So I thought maybe the uninstall was not complete and after some search found the fixit tool 50450 for uninstalling Office 2010. No change. Downloaded another older tool, but both tell me there is nothing to uninstall, except for some "Office legacy files" which would not be unistalled, I have no idea what that means.
Then I read advice to eliminate manually all entries of "Office" in the registry and so I eliminated the one in CURRENT_USER but could not eliminate the one in LOCAL_MACHINE, it is blocked.
A friend gave me a disk for trial of a corporate version of Office pro plus and this one installed fine but as it lacks a key this was not useful because I needed to uninstall it again.
So what blocks one office 2010 pro (which had worked perfectly in my XP laptop) but accepts another XP (which I cannot use becauuse of the lack of the key)?
BTW as my disk contains the 32 and the 64 bit versions of Office 2010 Pro, I tried both, with no difference, I get the same error.
There are lots of articles and discussions about the problem to install Office 2010 on Win 7, but none appears to be the same like my problem. Is there a solution?
Help would be very much appreciated as I cannot make a clean install of the OS (it was preinstalled with no accompanying installation disk).
|My System Specs|
|27 Jun 2011||#2|
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Using info from these two articles please find and post a OFFICE setup log file.
Error codes for Office 2010 installations
How to use a setup log file to troubleshoot setup problems in Office
|My System Specs|
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