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Windows 7: MS word 2010 not working


29 Jun 2011   #1

windows 7 32 bit
 
 
MS word 2010 not working

hi,

just if anyone could enlighten me...

i downloaded a trial version of office 2010 but it doesn't seem to work.

word often seems to crash. much of this seems to be when i try to import word documents sent as attachments to emails or from skydrive.

as there perhaps some software i am missing..?


My System SpecsSystem Spec
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29 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Try this :

1. Click on Start Orb
2. In the Search box, type winword and hit enter.

Does Word open up?

Regards,
Golden
My System SpecsSystem Spec
29 Jun 2011   #3

windows 7 32 bit
 
 

hi golden,

thanks for the reply but not much happened i'm afraid.

i typed in winword and word didn't open up. i just got a screen shoing files.

i didn't say but i'm in china where i bought this laptop two weeks ago, so a lot of the control panel is in chinese language.

at some point i may have to hand it to a chinese speaker to help me vchange it into english then start on programs.
My System SpecsSystem Spec
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29 Jun 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Can you take a screen capture of the files that you refer to, and post it here?

Thanks,
Golden
My System SpecsSystem Spec
29 Jun 2011   #5

windows 7 32 bit
 
 

screenshot


Attached Thumbnails
MS word 2010 not working-fullscreen-capture-30062011-123259.jpg  
My System SpecsSystem Spec
29 Jun 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Mmm....well my Chinese is not that good, non-existent actually, so I'm afraid I can't tell much from that.

All I can suggest is to uninstall the Office trial, reboot, and try again. Presumably this version of Windows 7 is a legitimate version? Is it a full retail, or OEM version?

Regards,
Golden
My System SpecsSystem Spec
30 Jun 2011   #7

windows 7 32 bit
 
 

i believe it to be legit windows 7. in the laptop when purchased.

i'm going to meet a friend who can operate the computer in chinese and hopefully we'll start over.

thanks for your input.
My System SpecsSystem Spec
30 Jun 2011   #8

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by stst View Post
screenshot
Right column, top row......
it says it cannot find document that matches your search.

Under it, it asks you to search from the following :

Windows explorer, Computer , Self-created folders, Internet Explorer.
My System SpecsSystem Spec
30 Jun 2011   #9

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by stst View Post
hi golden,

thanks for the reply but not much happened i'm afraid.

i typed in winword and word didn't open up. i just got a screen shoing files.

i didn't say but i'm in china where i bought this laptop two weeks ago, so a lot of the control panel is in chinese language.

at some point i may have to hand it to a chinese speaker to help me vchange it into english then start on programs.
>>>>>at some point i may have to hand it to a chinese speaker to help me vchange it into english then start on programs

Not unless you have a Chinese speaking person by your side 24/7.

If you have Win 7 Ultimate or Enterprise, you can install the Language Pack and change Chinese language display to English.

Please read this :
Windows 7 language packs
Windows 7 language packs are available for computers that are running Windows 7 Ultimate or Windows 7 Enterprise
My System SpecsSystem Spec
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 MS word 2010 not working




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