MS Office 2010 printing issue


  1. natedogg1002
    Posts : 3
    Windows 7 Home Premium 64bit
       New #1

    MS Office 2010 printing issue


    Hello. I'll try to keep this short and sweet.

    Computer: Dell Studio 1737, Win7 64bit.

    Issue: I could always print to networked and wireless printers...never had a problem. After upgrading to MS Office 2010 (from MS Office 2007), I lost that ability. Whenever I attempt to "add a printer" through Word or Excel, etc., I get the lovely "Active Domain Directory Services in unavailable" error.

    I have also attempted to connect to numerous networked/wireless printers through the Windows "Add a Printer" in the control panel, but to no avail, even though I know the local IP addresses of these printers (Windows simply can't find the printers).

    How can I go about fixing this?
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  3. brady
    Posts : 1,426
    7 Pro
       New #2

    Work arounds used to include mapping the printer and setting it to default before opening Office applications... But, you can rollback the MS update to Office to relieve this problem.
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  4. Athene
    Posts : 2,523
    -
       New #3

    There's a (potential) solution for this over here - see IANMAC222's response (quoted below):
    Active directory domain services unavailable - Microsoft Answers

    I have had the Active directory domain services unavailable message for months whenever I tried to add a printer from Control Panel or Word. However, I just opened Notepad, went to Find Printer and added the printer from there, and I can now print from all programmes.
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