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Windows 7: Categories being lost in Outlook 2010 when locking/unlocking laptop

02 Sep 2011   #1

Win 7
Categories being lost in Outlook 2010 when locking/unlocking laptop

Hi all,

We are using Exchange 2010 with Outlook 2010 clients. There is one user that is having issues with categories. If she assigns categories to emails, and locks/unlocks her machine, the categories are no longer assigned to her emails.

We have tried:

-new machine- she needed a laptop anyway.
-deleted AD account and re created
-deleted and re created mailbox

The issue is following her around. Has anyone seen this before? I've tried installing Office 2010 SP1, updating BIOS and all drivers... out of ideas.

My System SpecsSystem Spec

03 Sep 2011   #2

Windows 7 Home Premium 64bit

Hello nwfltd, welcome to the forum.

Does the User synchronise emails with any other device?
... I just wondered if that might cause the loss of assigned categories.
My System SpecsSystem Spec

 Categories being lost in Outlook 2010 when locking/unlocking laptop

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