Microsoft Office Starter 2010 will no longer open

Adie23

New member
When I try to open word or excel files I get this message; 'microsoft word/excel starter cannot be opened. Try again or repair the product in control panel.'
I cant figure out how to repair the product in control panel, what do I do?
 

My Computer

OS
Windows 7 Home Premium 32bit.
This should help:
OFF2010: Error "<appname> Starter 2010 cannot be opened. Try again or repair the product in the control panel"

To correct the problem, make sure your machine is connected to the Internet and then take the following steps:


  1. Launch Program and Features from Control Panel
  2. Right-click on Microsoft Office Starter Edition 2010 and choose Change
  3. On the next screen click Yes to start the repair
  4. Once the repair completes click OK

Hopefully that should solve your problem. Please let us know how you get on. :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Packard Bell
OS
Windows 7 Home Premium 64bit
CPU
Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
Motherboard
Packard Bell IPISB-AG
Memory
3.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics (2) VNC Mirror Driver
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
AIO LCD
Screen Resolution
1920 x 1080
Hard Drives
WDC WD10EADX-22TDHB0 ATA Device
Fixed hard disk media
4 partitions
931.51 GB
Keyboard
Wireless
Mouse
Wireless
Antivirus
Microsoft Security Essentials
Browser
IE; Firefox
Other Info
Also:
Samsung N220 Plus Netbook - Windows 7 Home
HP laptop
iPad 5
Thankyou for your fast response, unfortunately it doesnt seem to have worked. It said it was repaired successfully but then when I tried to open Word I got the same message again :(
 

My Computer

OS
Windows 7 Home Premium 32bit.
I don't know how confident you are with the registry, but there is a suggested solution here:
Pre-Loaded Microsoft Office Starter 2010 Will Not Start up - Microsoft Answers

HOWEVER, I must stress that you backup your registry before you attempt any changes:
http://www.sevenforums.com/tutorials/4230-registry-backup-restore.html
Read through carefully - perhaps print it out before you begin.

Try editing this registry key to see if this helps:
1. Launch the registry editor as Administrator.
a. Click on the Windows Start menu, Type "Regedit" without the quotation marks. Right click on Regedit and choose "Run as administrator" and click Yes on the UAC dialog.
2. Back up (Export) and then rename the Registry Key if applicable.
a. Navigate to [HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]
b. Look at the AppData key in the right pane of the registry window. If the Data column contains only "%APPDATA%, then proceed. If not, then do not go any further. Close the registry editor.
c. Click on the AppData key in the right pane of the registry window, which should highlight the key.
d. Then click on File, Export and choose a location and name of the saved original registry key and click the Save button. Don't forget where you saved it!
e. Double-click on the "AppData" key in the right pane of the registry window.
f. In the "Value Data" field, change "%APPDATA%" to “%USERPROFILE%\AppData\Roaming" and click on OK
3- Reboot the machine
4- Attempt to re-initialize Office Starter again
ALSO: possibly something else to try-

You might want to uninstall Office Starter and re-install.
Uninstall it from the control panel.
When it is done, go back to the Windows Start menu and programs and click on Microsoft Office 2010, then select Use in the first dialog and then Open on the second one.
That will re-install Office Starter.
Lots of reading and things to consider, but don't start anything unless you feel comfortable about it.

All the very best - take care. ;)

Please let us know how you get on.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Packard Bell
OS
Windows 7 Home Premium 64bit
CPU
Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
Motherboard
Packard Bell IPISB-AG
Memory
3.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics (2) VNC Mirror Driver
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
AIO LCD
Screen Resolution
1920 x 1080
Hard Drives
WDC WD10EADX-22TDHB0 ATA Device
Fixed hard disk media
4 partitions
931.51 GB
Keyboard
Wireless
Mouse
Wireless
Antivirus
Microsoft Security Essentials
Browser
IE; Firefox
Other Info
Also:
Samsung N220 Plus Netbook - Windows 7 Home
HP laptop
iPad 5
You might want to uninstall Office Starter and re-install.
Uninstall it from the control panel.
When it is done, go back to the Windows Start menu and programs and click on Microsoft Office 2010, then select Use in the first dialog and then Open on the second one.
That will re-install Office Starter.

Yep the reinstall did it for me. I would advise anyone with this problem to do the same. Thanks Irene :D
 

My Computer

OS
Windows 7 Home Premium 64bit
I have the same problem as Adie23.. I have repair my microsoft word starter 2010 and its still not work.. Please help me..
 

My Computer

OS
Windows 7 home premium
When I try to open word or excel files I get this message; 'microsoft word/excel starter cannot be opened. Try again or repair the product in control panel.'
I cant figure out how to repair the product in control panel, what do I do?



I too get this message! I tried going into control panel and "repair" but says im not connected to internet and cannot do it( I am connected directly into internet via wire). Does anyone know what causes this? How to repair and is my documents lost?
 

My Computer

OS
windows 7 64bit
Welcome to the forums Shannen

Follow the back up tutorial in this video.


Uninstall Microsoft office with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall reboot and install it again. In addition, create a new outlook profile:

Control Panel, Type "mail" in the search bar :ar: Mail :ar: Select :ar: The profiles will come up there. Remove and create a new one and import all your emails to it.

Let us know how it goes.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Here's another problem. Office Starter worked just fine until about 2-3 weeks ago. I tried opening it and NOTHING happened....didn't open & did NOT receive any kind of error message. I found this forum & tried most of the suggestions. I cannot repair it OR uninstall it....THAT'S when I get the following message...."Click-2-Run configuration failure". I tried uninstalling THAT and can't. I get the click-to-run application mamager that asks me if I'm sure I want to uninstall Microsoft Office Click-to-Run and I click yes. It then tells me it's preparing to remove. I THEN get the following message, "The action cannot be completed. Try the action again. If the problem continues, contact Mocrosoft Product Support". The documents I created in Word are still listed in "My Documents" but I CANNOT access them. HELP!! :confused:
 

My Computer

OS
Windows 7 Pro 64 bit

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
Having tried most if not all of the suggested fixes for "Microsoft Office Starter not starting" that I can find on the net, and not having found a fix, I stumbled across this: Check to make sure that Microsoft Update, not merely Windows Update, is enabled on the PC. Secunia PSI alerted me to the fact that Microsoft Update was not installed on the subject PC. After installing and running Microsoft Update, Word Starter and Excel Starter are now working again! The client is delighted.
 

My Computer

OS
Win7 Ultinmate 64 bit
Resurrect 'unreadable' Excel Starter 2010

I encountered this problem today and resolved the issue by simply restoring my computer to a date 24 hours earlier. It worked !
 

My Computer

OS
Windows 7 X64
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