Windows 7: How to fix Office 2010 Preview of JPG files

sbearden · 30 Sep 2011

I am running Windows 7 Ultimate (64 bit) with Service Pack 1 and Office 2010 Professional (32 bit). Before installing Windows 7 and Office 2010, I formatted my hard drive and did a clean install.

I am having an issue with previewing JPG files within Outlook 2010 -- when I try to preview JPG files I get the following error message: “this file cannot be previewed because there is no previewer installed for it”. Of course if I double-click the JPG attachment, it instantly opens in Windows Photo Viewer.

I can preview ALL other types of attachments within Outlook, just not JPG files.

All the proper File Preview Options are selected under Trust Center\Attachment Handling\Attachment and Document Preview.

I’ve seen countless people having similar issues but those issues are not being able to preview Office files and/or PDF files. I don’t have that problem; those files all preview perfectly for me… I just cannot preview JPG files.

Anak · 30 Sep 2011

Hi sbearden, welcome to 7F!

Have you tried going to:
Control Panel\All Control Panel Items\Default Programs\Set Associations

Scroll down to where .jpe, .jpeg, and .jpg, is listed, see if there is any default program listed for those files.

You can change it to what you want by double left clicking on .jpe, .jpeg, or .jpg, and a window will open to allow you to change the default to whatever picture or photo viewer/editor you may have installed.

sbearden · 30 Sep 2011

I checked and they were already set to Windows Photo Viewer.

Thank you but that was not the issue; the issue is previewing a JPG attachment in the Reading Pane of Outlook

Anak · 30 Sep 2011

Have you checked to make sure it is turned on?
Preview attachments - Outlook - Office.com
Scroll to the bottom to see how.

sbearden · 30 Sep 2011

Yes it is turned on. Like I said, the attachement preview within Outlook 2010 IS WORKING PERFECTLY FOR ALL ATTACHED FILE TYPES... EXCEPT JPG's

Anak · 30 Sep 2011

Jeez.....Why do you feel the need to shout?

This will be my last attempt, if this does not work I will ask for more help.

Quote:

i don't know why 64 bit machines are having so many issues with preview. Adobe had an issue and finally fixed it. Its generally an authentication issue. Try this and see if this works?

Go to start, then run. Type dcomcnfg and push o.k. Component Services should come up.
Expand Component Services, click on Computers, then "Right click" on My Computer and go to "properties".
Click on Default Properties tab, and make sure the following is set:
Default Authentication Level: Should say Connect, not "None"
And Default Impersonation Level: SHould say Identify.
When those are set properly, hit o.k and turn on your protected mode back on your Office applications.

Source, fourth post down here! Outlook 2010 "No Previewer Installed" | Microsoft Office 2010 forums |

sbearden · 01 Oct 2011

Good morning.

I didn't mean anything by using capital letters; sorry if it was interpreted as shouting I apologize.

I checked those properties you mentioned above, but they were already set to the same values you recommended.

Do you think it’s because I have a 64bit machine? It’s so odd that every attachment file type I preview within Outlook works flawlessly, except for JPG files… I just keep getting the message “this file cannot be previewed because there is no previewer installed for it”.

Anak · 01 Oct 2011

Quote: Originally Posted by sbearden

Good morning.

I didn't mean anything by using capital letters; sorry if it was interpreted as shouting I apologize.

Aw...Its okay, I understand your frustration. I have been where you are now in trying to solve a tough problem.

Quote: Originally Posted by sbearden

I checked those properties you mentioned above, but they were already set to the same values you recommended.

Darn, that was kind of my last hope, but at least we know that setting is okay.

Quote: Originally Posted by sbearden

Do you think it’s because I have a 64bit machine? It’s so odd that every attachment file type I preview within Outlook works flawlessly, except for JPG files… I just keep getting the message “this file cannot be previewed because there is no previewer installed for it”.

Check this tutorial Outlook - General Troubleshooting Guide for Issues
Especially step 4, and Outlook Tools in step 5.

Britton30 · 03 Oct 2011

You might try a complete uninstall with Revo Uninstaller, reboot and reinstall. Link for Revo in my sig.

Windows 7: How to fix Office 2010 Preview of JPG files

How to fix Office 2010 Preview of JPG files problems?