How to fix Office 2010 Preview of JPG files


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    How to fix Office 2010 Preview of JPG files


    I am running Windows 7 Ultimate (64 bit) with Service Pack 1 and Office 2010 Professional (32 bit). Before installing Windows 7 and Office 2010, I formatted my hard drive and did a clean install.

    I am having an issue with previewing JPG files within Outlook 2010 -- when I try to preview JPG files I get the following error message: “this file cannot be previewed because there is no previewer installed for it”. Of course if I double-click the JPG attachment, it instantly opens in Windows Photo Viewer.

    I can preview ALL other types of attachments within Outlook, just not JPG files.

    All the proper File Preview Options are selected under Trust Center\Attachment Handling\Attachment and Document Preview.

    I’ve seen countless people having similar issues but those issues are not being able to preview Office files and/or PDF files. I don’t have that problem; those files all preview perfectly for me… I just cannot preview JPG files.
      My Computer


  2. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #2

    Hi sbearden, welcome to 7F! :)

    Have you tried going to:
    Control Panel\All Control Panel Items\Default Programs\Set Associations

    Scroll down to where .jpe, .jpeg, and .jpg, is listed, see if there is any default program listed for those files.

    You can change it to what you want by double left clicking on .jpe, .jpeg, or .jpg, and a window will open to allow you to change the default to whatever picture or photo viewer/editor you may have installed.
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I checked and they were already set to Windows Photo Viewer.

    Thank you but that was not the issue; the issue is previewing a JPG attachment in the Reading Pane of Outlook
      My Computer


  4. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #4

    Have you checked to make sure it is turned on?
    Preview attachments - Outlook - Office.com
    Scroll to the bottom to see how.


      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yes it is turned on. Like I said, the attachement preview within Outlook 2010 IS WORKING PERFECTLY FOR ALL ATTACHED FILE TYPES... EXCEPT JPG's
      My Computer


  6. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #6

    Jeez.....Why do you feel the need to shout?

    This will be my last attempt, if this does not work I will ask for more help.

    i don't know why 64 bit machines are having so many issues with preview. Adobe had an issue and finally fixed it. Its generally an authentication issue. Try this and see if this works?

    Go to start, then run. Type dcomcnfg and push o.k. Component Services should come up.
    Expand Component Services, click on Computers, then "Right click" on My Computer and go to "properties".
    Click on Default Properties tab, and make sure the following is set:
    Default Authentication Level: Should say Connect, not "None"
    And Default Impersonation Level: SHould say Identify.
    When those are set properly, hit o.k and turn on your protected mode back on your Office applications.
    Source, fourth post down here! Outlook 2010 "No Previewer Installed" | Microsoft Office 2010 forums |
      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Good morning.

    I didn't mean anything by using capital letters; sorry if it was interpreted as shouting I apologize.

    I checked those properties you mentioned above, but they were already set to the same values you recommended.

    Do you think it’s because I have a 64bit machine? It’s so odd that every attachment file type I preview within Outlook works flawlessly, except for JPG files… I just keep getting the message “this file cannot be previewed because there is no previewer installed for it”.
      My Computer


  8. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #8

    sbearden said:
    Good morning.

    I didn't mean anything by using capital letters; sorry if it was interpreted as shouting I apologize.
    Aw...Its okay, I understand your frustration. I have been where you are now in trying to solve a tough problem.

    sbearden said:
    I checked those properties you mentioned above, but they were already set to the same values you recommended.
    Darn, that was kind of my last hope, but at least we know that setting is okay.

    sbearden said:
    Do you think it’s because I have a 64bit machine? It’s so odd that every attachment file type I preview within Outlook works flawlessly, except for JPG files… I just keep getting the message “this file cannot be previewed because there is no previewer installed for it”.
    Check this tutorial Outlook - General Troubleshooting Guide for Issues
    Especially step 4, and Outlook Tools in step 5.
      My Computer


  9. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #9

    You might try a complete uninstall with Revo Uninstaller, reboot and reinstall. Link for Revo in my sig.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:59.
Find Us