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Windows 7: Outlook 2010 is not indexing new messages

15 Oct 2011   #11
Irene

Windows 7 Home Premium 64bit
 
 

It's strange that the problem persists with both Windows 7 and XP.

You could try using the 'Inbox Repair Tool':
How to find and run the Inbox Repair tool in Outlook

In the above link there is a Microsoft 'Fix-it' you could use.


My System SpecsSystem Spec
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17 Oct 2011   #12
eemiller

XP and 64 bit
 
 

This appears to be over my head. I will see if IT can spend a few minutes figuring this one out. Thanks.
My System SpecsSystem Spec
17 Oct 2011   #13
eemiller

XP and 64 bit
 
 

I asked IT and this is what they've said, "It has already been tried... I am going to upgrade his machine to Windows 7. This means I will back up the entire machine, install a fresh copy of Windows and Office 2010 and see if the problem gets resolved."

Let's cross our fingers!
My System SpecsSystem Spec
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17 Oct 2011   #14
eemiller

XP and 64 bit
 
 

Now, he already told me, though, that he tried it in Windows 7, so I don't know how this will actually fix it, but let's hope.
My System SpecsSystem Spec
17 Oct 2011   #15
Irene

Windows 7 Home Premium 64bit
 
 

I will certainly be interested to hear what happens...
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 Outlook 2010 is not indexing new messages




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