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Windows 7: MS Word 2007 Freezing on Opening


14 Oct 2011   #1

openSUSE 13.1 64bit
 
 
MS Word 2007 Freezing on Opening

Hi all,

I am running MS Office 2007 (student edition)

When opening a word document it has started freezing on the word splash screen. I then get the error "There was a problem sending the command to the programme"

The only way to get rid of the splash screen is through task manager and kill the process.

I have unistalled office and re-installed then updated with SP1 and 2 for it.

I am still getting the same error. All other office applications are working fine.

It is doing this for both .doc & .docx formats.

Any ideas


My System SpecsSystem Spec
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14 Oct 2011   #2

openSUSE 13.1 64bit
 
 

Update:

tried launching in safe mode....no dice..same as above.
tried launching from start > run > winword.exe /a....same issue as original problem
Have run ccleaner (thought may be registry issues due to previous uninstall)...6 entries none relevant to Office.
My System SpecsSystem Spec
14 Oct 2011   #3

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Probably won't help, but worth a try:

Run sfc /scannow from a command prompt.

That may correct some missing or damaged system files.

Have you considered System Restore to a time prior to when this all started?
My System SpecsSystem Spec
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14 Oct 2011   #4

openSUSE 13.1 64bit
 
 

Ran scan now - No integrity problems.

I'll try a restore.

Thanks for the help.
My System SpecsSystem Spec
14 Oct 2011   #5

windows7 Ultimate SP1 x32bit
 
 

Try to reinstall MS office package. Sometime some files may corrupted or deleted.
My System SpecsSystem Spec
14 Oct 2011   #6

openSUSE 13.1 64bit
 
 

Quote   Quote: Originally Posted by killer bee View Post
Try to reinstall MS office package. Sometime some files may corrupted or deleted.
Already did an un-install, ran CCleaner then did a re-install, didn't fix the issue.

Thanks.
My System SpecsSystem Spec
14 Oct 2011   #7

openSUSE 13.1 64bit
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Probably won't help, but worth a try:

Run sfc /scannow from a command prompt.

That may correct some missing or damaged system files.

Have you considered System Restore to a time prior to when this all started?
System restore has not fixed the issue.

Any other ideas??
My System SpecsSystem Spec
14 Oct 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

My only further ideas are to Google that exact error message and to go to Microsoft's own Word-related forums.
My System SpecsSystem Spec
16 Oct 2011   #9

openSUSE 13.1 64bit
 
 

Tried everything I can find, from registry edits to renaming old template files.....the answer...install Libre Office.
My System SpecsSystem Spec
17 Oct 2011   #10

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
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 MS Word 2007 Freezing on Opening




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