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Windows 7: Microsoft Office 2010 Re-Install issues

21 Oct 2011   #11
michaelsp9

Windows 7 Home Premium 32-bit .
 
 

Quote   Quote: Originally Posted by Corazon View Post
This link from Microsoft might help you, it's worth trying. (Ignore the fact that it addresses uninstalling Office, which you already did - the goal here is to make sure you have a clean slate from which to reinstall it without errors.)

How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
I tried that. Office wasn't listed and I tried the "Fix It" program which didn't do anything...


My System SpecsSystem Spec
.
21 Oct 2011   #12
gregrocker

 

Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?
My System SpecsSystem Spec
21 Oct 2011   #13
michaelsp9

Windows 7 Home Premium 32-bit .
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?
I think I do, but it's corrupt. So- nope.
My System SpecsSystem Spec
.

21 Oct 2011   #14
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Two things you can try.

1. Go to c:\programdata\ and look for the Microsoft Help directory. If you find it, rename it to something else and try to install Office again.

2. If that doesn't work, create a new administrator account, log in with that one, and try to install Office again.
My System SpecsSystem Spec
21 Oct 2011   #15
gregrocker

 

Quote   Quote: Originally Posted by michaelsp9 View Post
Quote   Quote: Originally Posted by gregrocker View Post
Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?
I think I do, but it's corrupt. So- nope.
What's corrupt? SysRestore or the Office ISO? I asked you two questions.

If SysRestore will not run, then you need to make sure it is turned on at Computer>Properties>Advanced Options>System Protection. If so, run SFC -SCANNOW Command

If that fails to repair it, run a Repair Install as a last resort before clean Reinstalling Windows 7 using the Installation DVD, or if OEM run Factory Recovery.
My System SpecsSystem Spec
22 Oct 2011   #16
Irene

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
22 Oct 2011   #17
michaelsp9

Windows 7 Home Premium 32-bit .
 
 

Quote   Quote: Originally Posted by Irene View Post
Yes, I tried that aswell but again it did not make a difference.
My System SpecsSystem Spec
22 Oct 2011   #18
michaelsp9

Windows 7 Home Premium 32-bit .
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Quote   Quote: Originally Posted by michaelsp9 View Post
Quote   Quote: Originally Posted by gregrocker View Post
Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?
I think I do, but it's corrupt. So- nope.
What's corrupt? SysRestore or the Office ISO? I asked you two questions.

If SysRestore will not run, then you need to make sure it is turned on at Computer>Properties>Advanced Options>System Protection. If so, run SFC -SCANNOW Command

If that fails to repair it, run a Repair Install as a last resort before clean Reinstalling Windows 7 using the Installation DVD, or if OEM run Factory Recovery.
The backups I have are way to old anyways... even when I try and run the backup it always gives me an error so I'm not fussing with that anymore.
My System SpecsSystem Spec
22 Oct 2011   #19
michaelsp9

Windows 7 Home Premium 32-bit .
 
 

Quote   Quote: Originally Posted by kegobeer View Post
Two things you can try.

1. Go to c:\programdata\ and look for the Microsoft Help directory. If you find it, rename it to something else and try to install Office again.

2. If that doesn't work, create a new administrator account, log in with that one, and try to install Office again.
I found the folder, renamed it is MS HELP, created a new account ran the installer on that log in and nothing changed.
My System SpecsSystem Spec
22 Oct 2011   #20
michaelsp9

Windows 7 Home Premium 32-bit .
 
 

Ok well now I am getting a new error :

"Error 1310. Error writing to file C:\Config.Msi\224ae6a.rbf. Verify that you have access to that directory"
I went to that location and found the .rbf file, I clicked on it to see if it was not broken and it seemed fine, only thing is that I did not have software to read a .rbf file.
My System SpecsSystem Spec
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