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Windows 7: Office 2000 - problem when quitting Word

28 Oct 2011   #11
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Well, yes, I expected some issues with compatibility but the odd thing is that I used it for a month without this problem, which didn't appear until after I'd done a second install (clean, from scratch) of Windows.

This seems to imply that there is no inherent compatibility problem with my version of Winword.exe (9.0.2720) but rather that something in the new installation hasn't got set up properly.

To reiterate: Word works perfectly fine; opens, edits, saves and prints. There is no problem until I try to quit which is when I get the error pop-up attached to my OP. Also, all the other components of the Office 2000 suite launch and quit gracefully.


My System SpecsSystem Spec
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28 Oct 2011   #12
Irene

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
28 Oct 2011   #13
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Ok, thanks for your suggestion. I have run SFC. It reported "no integrity violations". sfcdetails.txt contains no error messages and the last few lines state "Repairing 0 components" and "Repair complete".

I've previously tried un-installing and then re-installing the Office 2000 suite. That made no difference, so I'm at a bit of a loss where to go from here.

The fact that Word crashes on exit is obviously not a major issue. It's just that it didn't do it first time around and I really would like to know what is different now.
My System SpecsSystem Spec
.

29 Oct 2011   #14
Irene

Windows 7 Home Premium 64bit
 
 

Check your Office 2000 updates for KB830347. If it is not already installed, download it from the link offered in this Article:
Description of the Word 2000 Security Patch: November 11, 2003

Create a restore point first..

Quote:
Install Only the Word 2000 Security Patch: KB830347

The following file is available for download from the Microsoft Download Center:


Download the client version of the Word 2000 Security Patch: KB830347 package now.

Release Date: November 11, 2003
My System SpecsSystem Spec
30 Oct 2011   #15
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi,

Thanks for that suggestion but when I try to install that patch it reports "The expected version of the product was not found on your system" so I suppose my version is just too old for that.

I also tried using the other link on the page you referred to :-
http://office.microsoft.com/en-us/do...incatalog.aspx
but that just says to use Windows Update to check for updates to Office. Windows Update does not show any recommended updates for my installation of Office 2000.
My System SpecsSystem Spec
30 Oct 2011   #16
Irene

Windows 7 Home Premium 64bit
 
 

Do you have Office 2000 SP3 installed?
Quote:
Description of the Word 2000 Security Patch: November 11, 2003
How to Download and Install the Patch

Important Before you install this patch, make sure that you meet the following requirements:
  • Microsoft Windows Installer 2.0.
    Before you install this patch, you must install Windows Installer 2.0 or later. For additional information about this requirement, see the "Windows Installer Patch Requirements" section of this article.
  • Microsoft Office 2000 Service Pack 3 (SP-3)
    Before you install this patch, install Office 2000 SP-3.

    For additional information about how to install Office 2000 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base: 326585 OFF2000: Overview of Office 2000 Service Pack 3
Download Details - Microsoft Download Center - Office 2000 Update: Service Pack 3 (SP3)
My System SpecsSystem Spec
30 Oct 2011   #17
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi Irene,

Sorry about that. I (perhaps naively) assumed that my version of Windows would already have a suitable up-to-date version of Windows Installer (in fact it has 5.0.7601.17514). I did a search for Installer 2 on the Microsoft site and it says it's for NT4 SP6 and Windows 2000. It also says the download is not required for XP SP3 and, by implication, newer versions such as Vista and Windows 7.

l found and downloaded the Office 2000 SP3 update (O2kSp3.exe) but my version of Installer won't install it (gives the same error message as for the KB830347 patch). I noticed that one of the preconditions for installing SP3 is to install Office 2000 SR1/1a, so I downloaded and tried to install that. This failed with the following log file entry:-

-----------------------------------------------------------------------
Starting execution.
Command line: /c /L2
Opening the patch source file, C:\Users\mjt\AppData\Local\Temp\IXP001.TMP\source.ini.
Searching installed products.
Detected the following products for patching:
{00000409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
Microsoft Office 2000 Professional (9.0.2720), {00010409-78E1-11D2-B60F-006097C998E7}
Product is patchable.
{00020409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00030409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00100409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00110409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00120409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00130409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00160409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00170409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00180409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00040409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00140409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{004A0409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00150409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
Product is not installed.
The following patches are applicable:
Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-AED6-00C04F022C53}
Location: http://download.microsoft.com/downlo...N-US/data1.msp
The version of IE installed on the computer is 8.0.7601.17514
IE has already been updated to the level of Office 2000 SR-1 or above
Error: The file, C:\Users\mjt\AppData\Local\Temp\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53}, has an invalid size.
Beginning download of http://download.microsoft.com/downlo...N-US/data1.msp.
Finished downloading http://download.microsoft.com/downlo...N-US/data1.msp.
Error: The file, C:\Users\mjt\AppData\Local\Temp\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53}, has an invalid size.
------------------------------------------------------------------------

Could those "invalid size" messages be related to the fact that my hard drives have Advanced-Format 4096-byte sectors?

Are you suggesting I use Installer 2, even though it appears to be unsuitable for Windows 7, and if so will it overwrite my existing installer with consequent future issues?
My System SpecsSystem Spec
30 Oct 2011   #18
Irene

Windows 7 Home Premium 64bit
 
 

Regrettably, it still comes down to the fact that in broad terms Office 2000 is not really compatible with Windows 7.

I would not feel uncomfortable overwriting anything which might have serious effect on your operating system installations. I will post on our 'helpers' thread for more assistance from others who might have more knowledge and experience on this matter.
My System SpecsSystem Spec
30 Oct 2011   #19
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Have you considered installing Word 2000 in compatibility mode for Windows XP SP3?

Office 2000 - problem when quitting Word-word.jpg


My System SpecsSystem Spec
05 Nov 2011   #20
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi seavixen,

Sorry I've taken so long to reply, the thread subscription didn't flag up your post, even though it's still active.

I've tried running in several other compatibility modes, including XP SP3, (as I mentioned in my original post). I haven't tried running the setup executable that way though. Is that likely to make any difference?

I have downloaded Windows XP Mode but have not yet installed it. I was hoping that I wouldn't need it because Office has previously worked ok under 7. I have one or two old third-party programs that won't install under 7 so I might need to use it at some point but until then I would rather like to get Word sorted out running under 7.
My System SpecsSystem Spec
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 Office 2000 - problem when quitting Word




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