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Windows 7: Office 2000 - problem when quitting Word

22 Oct 2011   #1
Gwaihir

Windows 7 Professional 64-bit SP1
 
 
Office 2000 - problem when quitting Word

Hello,

I've encountered a problem running Word 2000 under W7 Proff 64-bit. Word runs, edits and saves ok but when I try to quit I get a popup "Microsoft Word for Windows has stopped working" (see attachment). I've tried changing the compatibility setting to various earlier versions and also let Windows look for a fix.

The odd thing is that this has only happened since a I did a clean re-install of Windows 7 (after reformatting system partition). Under my original virgin install it worked properly.

Any thoughts would be very welcome.




Attached Images
 
My System SpecsSystem Spec
.
23 Oct 2011   #2
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

You can try to spot errors with Event Viewer.

Open the Start Menu, and type eventvwr.msc in the search box and press enter.
If prompted by UAC, then click on Yes.
In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on Application and check for errors (see screenshot). If no related errors will be in Application, please check System section.

Please post description of errors occurred within the described time.


Attached Images
 
My System SpecsSystem Spec
23 Oct 2011   #3
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi Neutron16, thanks for your reply. The information you requested is attached.

A couple of things I forgot to mention in my first post : All the other components of Office 2000 terminate normally, and I have tried uninstalling and re-installing the suite.


Attached Images
  
My System SpecsSystem Spec
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23 Oct 2011   #4
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

Please, backup Normal.dot and then delete originals (could be more than one).
My System SpecsSystem Spec
24 Oct 2011   #5
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Ok, I did that. I did a search of the entire computer and there was only one file found. I moved that to my Temp folder (cut & paste) then did another search to verify. I then ran Word again and I'm sorry to report there was no improvement.

Incidentally whilst running Event Viewer I used the link to search for info on the error but that didn't find any results.
My System SpecsSystem Spec
24 Oct 2011   #6
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

Here is the advice that help in similar Word thread.
Quote   Quote: Originally Posted by Tony
Application: WINWORD.EXE - In my case, this was caused by a corrupt printer driver. I uninstalled my current printer and found this fixed my problem.
Also, you might want to check out this article.
My System SpecsSystem Spec
24 Oct 2011   #7
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi Neutron16,

Before I try this are you sure Tony's thread was related to quitting Word? Because in the link you provided all the references to problems caused by the printer relate to Word crashing on start-up. In my case Word works perfectly normally, including printing on my default printer, until I try to quit. That's when I get the error pop-up attached to my original post.
My System SpecsSystem Spec
24 Oct 2011   #8
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

You are right, likely printer is not the issue.

Btw, what is the info event (event id 1001) 2 seconds right after that error?
My System SpecsSystem Spec
24 Oct 2011   #9
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Ok. Info attached.


Attached Thumbnails
-evntvwr_3.jpg   -evntvwr_4.jpg  
My System SpecsSystem Spec
28 Oct 2011   #10
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Gwaihir View Post
I thought I'd just bump this to see if anyone else has any ideas.
Unfortunately, there appears to be compatibility issues:
Windows 7 Compatibility for Office 2000: Drivers, Updates, Downloads
My System SpecsSystem Spec
Reply

 Office 2000 - problem when quitting Word




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