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Windows 7: Outlook 2010 Deleting Messages when they are Deleted from the Server

09 Nov 2011   #1

Windows 7 64 bit
 
 
Outlook 2010 Deleting Messages when they are Deleted from the Server

I have outlook 2010 and it was set up automatically via IMAP to two separate register.com accounts. These accounts also are set up to download to my iPad and iPhone. All of a sudden whenever I delete a message on the server it is deleted from outlook as well. (This include messages manually deleted from the server and automatically deleted from Trash folder on the server).

I have lost a ton of important emails....any ideas what I can do to fix this?

Thanks in advance.

My System SpecsSystem Spec
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06 Jan 2012   #2

windows 7 32 bit
 
 

Does anyone know the answer to this question. I have the same problem and can't figure it out. Causing me to lose lots of emails.
My System SpecsSystem Spec
07 Jan 2012   #3

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

That's how IMAP works. If you delete message on server, it is deleted on email client and vice versa, if you delete a message locally on client, it is also deleted on server.

Use POP to keep mail stored locally and on server separate. Setting email account up on client using POP3 does not delete locally stored mail when deleted on server.

Kari
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07 Jan 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

this is so stupid I just recalled deleting messages from my hotmail account and outlook. and later when i went to check it directly in hotmail it was missing
My System SpecsSystem Spec
07 Jan 2012   #5

Windows 7 Pro x64 SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
this is so stupid I just recalled deleting messages from my hotmail account and outlook. and later when i went to check it directly in hotmail it was missing
But Koolkat77, that's the way IMAP is supposed to work. It keeps all the mail synchronised.

Like was said. using POP removes that aggrivation for some.

Rich
My System SpecsSystem Spec
11 Jan 2012   #6

Win7-64
 
 

richnrockville is correct - IMAP and POP are exact opposites of each other. What POP does is physically download/move your email messages to the device you are using. Unless you specifically tell it to "Leave messages on the server" your email client will delete the emails you read from the server when it downloads them to your device. That means that once you read a message on one device it is no longer available on your email server to be read by any other device.

IMAP is just the opposite: by default it does not delete messages at all. What an IMAP server does is create a set of directories on the server to hold your incoming, saved, sent, junk, etc. emails. Your email client makes it look like those folders are on your local device, but they are actually on the email server.

The benefit of IMAP is that is you have several different devices for reading email you can switch among them and everything stays the same for all of them. For instance, if you get your email on one device and delete some messages, they get put into the Deleted folder on the server. You can then go back, from a different device, and still see this deleted email by looking in the server's Deleted folder. The messages you did not delete will still appear in your Inbox no matter what device you use to access your email; the reason is that the emails were not downloaded/moved to the device you first used to read email.

Which method to use depends on how you use email. If you only use one device for email then POP is likely better because it lets your single device have complete control over what email is where. However, these days many people use multiple devices for doing email and in that case it is usually better to do IMAP because it centralizes control and essentially keeps everything in one place, thus giving you a consistent view of your email from whatever device you are using.
My System SpecsSystem Spec
08 Oct 2012   #7

64
 
 
Iphone/outlook deleting emails

bbinnard, good post.
I am having a nightmare setting up my email. Originally i thought it was an issue with my service provider Virgin, but now I've managed to get it working in that I can send and recveive emails on my outlook 2010, AND iphone. Both are imap accounts.

However, the emails are deleting themselves automatically, and i also get an error message saying "unable to access email account, check username or password"... To see if it's my iphone that is deleting the emails I have disabled my iphone account as of today.. But i could find a setting that instruct it to delete emails when they are downloaded..

If anyone can help, i will be very grateful!
My System SpecsSystem Spec
08 Oct 2012   #8

Windows 7 Pro x64 SP1
 
 

Dared20, Welcome to the windows 7 forum.

I believe that your iPhone setup is incorrect. You need to set it up as a POP not an Imap. This way you can set it to delete the emails on the mail server once your iPhone has downloaded the email.
Imap has been a problem with iPhones for a long time. I also had the problems with Imap and went to pop so that I could get my email without the dreaded "unable to access account, check userid/password"

I think it is just a quirk of the iPhone email setup.

Rich
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08 Oct 2012   #9

64
 
 

I've just deleted the Imap, and setup a pop3 instead, and still have the same username/password error... Don't know what else to try!! Any ideas?
My System SpecsSystem Spec
08 Oct 2012   #10

Windows 7 Pro x64 SP1
 
 

Dare20:

You might have your pop and smtp servers not set correctly, or your login is incorrect. Many isp's require your full email userid as the login and then your password. Also, the smtp server port should be either 587 or 2525 if your not on your phone's ISP. If you want to send email from your phone.

Rich
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 Outlook 2010 Deleting Messages when they are Deleted from the Server





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