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Windows 7: Word 2010 printing blank sheets


15 Dec 2011   #1

Win7 64
 
 
Word 2010 printing blank sheets

I was printing a doc when half way through, I started getting blank pages. The printer is an HP Laser jet with a new cartridge.

I switched over to my Canon laser printer - same problem.

I cut and paste the doc to new doc - same problem.

I put the doc on my other PC with a Brother laser printer - same problem.

Evidently it is a Word problem not a printer problem.

All three printers printed the pages numbers only.

I have read that reinstalling Word does not work.

Does anyone know to how to fix this problem?

Thanks - reasoner


My System SpecsSystem Spec
.

15 Dec 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

It is unusual that it should be happening on all three printers.
Is this a new install of Word 2010?
Is the Cannon networked to the machine that has the HP?

Check to make sure "Print only the data from a form" is un-checked in Words Options.

If that does not help, what I would like you to do is, go into each of the three printers properties, and click on the Advanced tabs, but lets start with the HP Laser jet since that seems to be your #1 printer.

The usual procedure is:
  • Control Panel >Printers & faxes.
  • Right click printer, click properties, click Advance tab.
  • Remove default check on "Spool print documents so program finishes printing faster.
  • Check "print directly to the printer".
See if that helps.
This could be a .dll file or spooling problem.

I have spooling checked, and print directly unchecked on my machine, and I have switched from Lexmark to HP Photosmart with no problems so far.
My System SpecsSystem Spec
15 Dec 2011   #3

Win7 64
 
 

Thanks for the reply.

I have been using Word 2010 for about a year.

The Canon is on the same network as the HP.

I have tried the suggested "Advanced" tab steps but the problem persists.

reasoner
My System SpecsSystem Spec
.


15 Dec 2011   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

You may have missed it, have you, checked to make sure "Print only the data from a form" is un-checked in Words Options.
My System SpecsSystem Spec
15 Dec 2011   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I need to understand this better, when you say:
Quote   Quote: Originally Posted by reasoner View Post
I was printing a doc when half way through, I started getting blank pages.
Your .docx is 10pages long, and it stops printing after page 5. Does the "printing" still run for the next 5 pages?

Does it just spit out 5 pages?

Is this a .docx created by you or is this something you copied and pasted?


Meanwhile I found this:
Quote:
In Word 2010 there is an advance option to turn off background printing. Go to Word - File - Options - Advance and then scroll down till you go printer. Uncheck "print in the background"
Source: Word 2010 | Printing Problems | Microsoft Office 2010 forums |
My System SpecsSystem Spec
15 Dec 2011   #6

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

This is a pretty good read:
Quote:
Diagnose
This error might be caused by one of the following conditions:
  • The printer is not reachable on the network
  • Windows cannot allocate sufficient memory
  • There was invalid or incomplete data received by the print spooler
  • A driver upgrade failed
  • There is a bad printer device driver
To diagnose the problem, use the procedures in the following sections.
Source: https://social.technet.microsoft.com...er-status.aspx

The two I would concentrate on:
  • Windows cannot allocate sufficient memory
  • There was invalid or incomplete data received by the print spooler
When checking Spooler services make sure to check its Dependencies, they all need to be set to Automatic.


Also consider checking that your version of Word 2010 is up to date:
  • To manually check for any latest updates.
  • This can be done using the Microsoft Word 2010 help menu.
  • Click the File menu and navigate to Help menu.
  • In the Tools for Working With Office section, click the Check for Updates link.
  • This would get the latest updates available for Microsoft Office.
  • If any are available.
My System SpecsSystem Spec
15 Dec 2011   #7

Windows 7 Home Premium 64bit
 
 

Could there possibly be hidden text in the document?

To show hidden text:
On the FILE TAB > OPTIONS > DISPLAY > Check the box beside HIDDEN TEXT
.


Attached Thumbnails
Word 2010 printing blank sheets-hidden-text.png  
My System SpecsSystem Spec
15 Dec 2011   #8

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thank you Irene, I had thought of that while I was looking for anything else that might cause the OP's problem, but I failed to post it.
It cropped up on a thread about hidden paragraph marks.

reasoner could check that, and "show all formatting marks"

A little old, but still good:
Deleting “Blank” Pages | Suzanne S. Barnhill Microsoft MVP (Word)
Home | Suzanne S. Barnhill Microsoft MVP (Word)
Useful Links | Suzanne S. Barnhill Microsoft MVP (Word)

Support for Microsoft Word 2010 and 2007 technical problems
Specifically for:
Description of Office 2010 SP1

Here is a MS Troubleshooter specifically for:
Printing problems and printing errors
  • Identify if you need to update your print driver.
  • You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem.
My System SpecsSystem Spec
15 Dec 2011   #9

Windows 7 Home Premium 64bit
 
 

Good help, Anak.

Something else which just came to mind, was to use the show/hide button - on the ribbon:
... it just might show whether there has been a long series of 'returns'.
.


Attached Thumbnails
Word 2010 printing blank sheets-show-hide.png  
My System SpecsSystem Spec
15 Dec 2011   #10

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

And I thank you again, Irene!

I did see a post about the show/hide button, but was not sure if it applied, any suggestions are greatly appreciated!
One post I came across related how the user's anti-virus (Kaspersky)was kicking in, and stopping the .doc/.docx from printing.

I am working with a slight disadvantage; I had Word in my younger days, but now have Open Office, and I am thinking of migrating to LibreOffice. I do not mind trying to track down a problem.
My System SpecsSystem Spec
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 Word 2010 printing blank sheets




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