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Windows 7: Outlook Hung, now it doesn't show messages

22 Dec 2011   #1
MadSupra354

 
Outlook Hung, now it doesn't show messages

I was deleting emails when it stopped responding. I restarted it and now it doesn't show the message when you click the email. This is in the default / compact view.


My System SpecsSystem Spec
.
22 Dec 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello MadSupra,

ATM my mind reading skills are on holiday.


* Which version of Outlook do you refer to?


* Have you a System Restore point you can return to PRIOR to the current problem?


* Have you uninstalled /reinstalled?


* Have you tried the Outlook Repair Facility?


* Did you check in Event Viewer for error messages?


Event viewer.
Quote:
Type eventvwr in search and go to the windows log>application tab.
Look for errors that have red in the left hand column that say app hang, or app crash, or anything relating to the CURRENT problem.
When you find any make a screenshot and upload them to us.


What information appears in event logs (Event Viewer)?
My System SpecsSystem Spec
23 Dec 2011   #3
MadSupra354

 

I'm refering to Office 2010, I do have a System Restore point, I havn't tried re-installing, I haven't tried the Outlook Repair Facility and here's the Event Viewer message:
-eventvwr.png


My System SpecsSystem Spec
.

23 Dec 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
23 Dec 2011   #5
MadSupra354

 

This help?
Code:
Log Name:      Application
Source:        Application Hang
Date:          23/12/2011 12:53:54 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Craig-PC
Description:
The program OUTLOOK.EXE version 14.0.6109.5005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 169c
 Start Time: 01ccc10d0366cd73
 Termination Time: 0
 Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
 Report Id: 84f953b8-2d00-11e1-ad8a-bcaec5447b9e

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-23T00:53:54.000000000Z" />
    <EventRecordID>31299</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Craig-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>14.0.6109.5005</Data>
    <Data>169c</Data>
    <Data>01ccc10d0366cd73</Data>
    <Data>0</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>
    <Data>84f953b8-2d00-11e1-ad8a-bcaec5447b9e</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>
My System SpecsSystem Spec
24 Dec 2011   #6
MadSupra354

 

I don't think this is technical. I just think that while I was deleting emails, it deleted the message box while it hung, but I don't know where I can restore it.
-outlook.png


My System SpecsSystem Spec
24 Dec 2011   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by MadSupra354 View Post
I'm refering to Office 2010, I do have a System Restore point, I havn't tried re-installing, I haven't tried the Outlook Repair Facility and here's the Event Viewer message:
Attachment 189632

Tried the three things in red above yet?
BTW Merry Christmas!
My System SpecsSystem Spec
24 Dec 2011   #8
sygnus21

Windows 10 Pro
 
 

Try doing a repair....

Control Panel, Programs and Features, click Office 2010 and at the top click on Change, when the box comes up, click Repair and follow the instructions.

-repair-office.jpg

Let us know


My System SpecsSystem Spec
24 Dec 2011   #9
MadSupra354

 

I tried Repair, it didn't help. I tried Outlook Repair Facility, opening Outlook after repairing didn't help.
My System SpecsSystem Spec
24 Dec 2011   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

what about the Microsoft office diagnostics under microsoft office tools?
My System SpecsSystem Spec
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 Outlook Hung, now it doesn't show messages




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