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Windows 7: Outlook 2007 stops working on windows 7

27 Dec 2011   #1
JCap

windows 7 professional 64
 
 
Outlook 2007 stops working on windows 7

I used outlook 2007 for years on XP with same account settings and no issues. I got a new pc with windows 7 and now it is constantly stops working. I have 8 IMAP accounts, and it is always a different one that causes it. For instance, 1 day i can look at 7 account, but as soon as i look at an 8th outlook stops working. The only way to fix it is remove the account and reconfigure it all over again. then a day or two later a different account will start doing the same thing. So basically, i am having to re configure my accounts every couple of days. While there seems to be no end to the issues i keep having with 7, this is one of the most frustrating since it also tells me that no solution for the problem can be found. I have attached the logs - anyone able to tell me how to fix this?

Log Name: Application
Source: Application Error
Date: 12/27/2011 12:48:17 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JoesLaptop-PC
Description:
Faulting application name: OUTLOOK.EXE, version: 12.0.6562.5003, time stamp: 0x4e2f99fb
Faulting module name: mspst32.dll, version: 12.0.6558.5000, time stamp: 0x4db8bfae
Exception code: 0xc0000005
Fault offset: 0x000047be
Faulting process id: 0x18d4
Faulting application start time: 0x01ccc4c77b82cf76
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: c:\progra~2\micros~1\office12\mspst32.dll
Report Id: 565e1300-30bb-11e1-820e-88532e4f8624
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-27T18:48:17.000000000Z" />
<EventRecordID>4870</EventRecordID>
<Channel>Application</Channel>
<Computer>JoesLaptop-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6562.5003</Data>
<Data>4e2f99fb</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6558.5000</Data>
<Data>4db8bfae</Data>
<Data>c0000005</Data>
<Data>000047be</Data>
<Data>18d4</Data>
<Data>01ccc4c77b82cf76</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE</Data>
<Data>c:\progra~2\micros~1\office12\mspst32.dll</Data>
<Data>565e1300-30bb-11e1-820e-88532e4f8624</Data>
</EventData>
</Event>


Log Name: Application
Source: Windows Error Reporting
Date: 12/27/2011 12:48:23 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JoesLaptop-PC
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6562.5003
P3: 4e2f99fb
P4: mspst32.dll
P5: 12.0.6558.5000
P6: 4db8bfae
P7: c0000005
P8: 000047be
P9:
P10:

Attached files:
C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.cvr
C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.od
C:\Users\Joe's Laptop\AppData\Local\Temp\6073571.od
C:\Users\Joe's Laptop\AppData\Local\Temp\CVRACE3.tmp.cvr
C:\Users\Joe's Laptop\AppData\Local\Temp\WERB339.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Joe's Laptop\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_810aa9d63dbadb591d5161 55982e9610f9d3_0b30cb99

Analysis symbol:
Rechecking for solution: 0
Report Id: 565e1300-30bb-11e1-820e-88532e4f8624
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-27T18:48:23.000000000Z" />
<EventRecordID>4871</EventRecordID>
<Channel>Application</Channel>
<Computer>JoesLaptop-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6562.5003</Data>
<Data>4e2f99fb</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6558.5000</Data>
<Data>4db8bfae</Data>
<Data>c0000005</Data>
<Data>000047be</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.cvr
C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.od
C:\Users\Joe's Laptop\AppData\Local\Temp\6073571.od
C:\Users\Joe's Laptop\AppData\Local\Temp\CVRACE3.tmp.cvr
C:\Users\Joe's Laptop\AppData\Local\Temp\WERB339.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Joe's Laptop\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_810aa9d63dbadb591d5161 55982e9610f9d3_0b30cb99</Data>
<Data>
</Data>
<Data>0</Data>
<Data>565e1300-30bb-11e1-820e-88532e4f8624</Data>
<Data>1</Data>
</EventData>
</Event>


My System SpecsSystem Spec
.
27 Dec 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* Have you tried opening Outlook in Safe Mode?
Start > all Programs > Accessories> run {Command Prompt} > type 'outlook /safe' without quotes.

Note: There is a space between ‘Outlook’ and ‘/’

If Outlook works as expected then click on the link below to disable the addins.

Enable or disable add-ins in Office programs - Outlook - Office.com

* If the above doesn't help try to repair Office.
Start -> Control Panel -> Select Office Outlook 2007 and click on change > Repair.

* If Outlook is still not working you can uninstall / reinstall.
Before you do so please backup all your Outlook files on the computer
.
My System SpecsSystem Spec
Reply

 Outlook 2007 stops working on windows 7




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