Outlook 2007 stops working on windows 7


  1. JCap
    Posts : 1
    windows 7 professional 64
       New #1

    Outlook 2007 stops working on windows 7


    I used outlook 2007 for years on XP with same account settings and no issues. I got a new pc with windows 7 and now it is constantly stops working. I have 8 IMAP accounts, and it is always a different one that causes it. For instance, 1 day i can look at 7 account, but as soon as i look at an 8th outlook stops working. The only way to fix it is remove the account and reconfigure it all over again. then a day or two later a different account will start doing the same thing. So basically, i am having to re configure my accounts every couple of days. While there seems to be no end to the issues i keep having with 7, this is one of the most frustrating since it also tells me that no solution for the problem can be found. I have attached the logs - anyone able to tell me how to fix this?

    Log Name: Application
    Source: Application Error
    Date: 12/27/2011 12:48:17 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JoesLaptop-PC
    Description:
    Faulting application name: OUTLOOK.EXE, version: 12.0.6562.5003, time stamp: 0x4e2f99fb
    Faulting module name: mspst32.dll, version: 12.0.6558.5000, time stamp: 0x4db8bfae
    Exception code: 0xc0000005
    Fault offset: 0x000047be
    Faulting process id: 0x18d4
    Faulting application start time: 0x01ccc4c77b82cf76
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
    Faulting module path: c:\progra~2\micros~1\office12\mspst32.dll
    Report Id: 565e1300-30bb-11e1-820e-88532e4f8624
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-27T18:48:17.000000000Z" />
    <EventRecordID>4870</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JoesLaptop-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>12.0.6562.5003</Data>
    <Data>4e2f99fb</Data>
    <Data>mspst32.dll</Data>
    <Data>12.0.6558.5000</Data>
    <Data>4db8bfae</Data>
    <Data>c0000005</Data>
    <Data>000047be</Data>
    <Data>18d4</Data>
    <Data>01ccc4c77b82cf76</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE</Data>
    <Data>c:\progra~2\micros~1\office12\mspst32.dll</Data>
    <Data>565e1300-30bb-11e1-820e-88532e4f8624</Data>
    </EventData>
    </Event>


    Log Name: Application
    Source: Windows Error Reporting
    Date: 12/27/2011 12:48:23 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: JoesLaptop-PC
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: OUTLOOK.EXE
    P2: 12.0.6562.5003
    P3: 4e2f99fb
    P4: mspst32.dll
    P5: 12.0.6558.5000
    P6: 4db8bfae
    P7: c0000005
    P8: 000047be
    P9:
    P10:

    Attached files:
    C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.cvr
    C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.od
    C:\Users\Joe's Laptop\AppData\Local\Temp\6073571.od
    C:\Users\Joe's Laptop\AppData\Local\Temp\CVRACE3.tmp.cvr
    C:\Users\Joe's Laptop\AppData\Local\Temp\WERB339.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\Joe's Laptop\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_810aa9d63dbadb591d5161 55982e9610f9d3_0b30cb99

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 565e1300-30bb-11e1-820e-88532e4f8624
    Report Status: 1
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-27T18:48:23.000000000Z" />
    <EventRecordID>4871</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JoesLaptop-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>OUTLOOK.EXE</Data>
    <Data>12.0.6562.5003</Data>
    <Data>4e2f99fb</Data>
    <Data>mspst32.dll</Data>
    <Data>12.0.6558.5000</Data>
    <Data>4db8bfae</Data>
    <Data>c0000005</Data>
    <Data>000047be</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.cvr
    C:\Users\Joe's Laptop\AppData\Local\Temp\6337181.od
    C:\Users\Joe's Laptop\AppData\Local\Temp\6073571.od
    C:\Users\Joe's Laptop\AppData\Local\Temp\CVRACE3.tmp.cvr
    C:\Users\Joe's Laptop\AppData\Local\Temp\WERB339.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Joe's Laptop\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_810aa9d63dbadb591d5161 55982e9610f9d3_0b30cb99</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>565e1300-30bb-11e1-820e-88532e4f8624</Data>
    <Data>1</Data>
    </EventData>
    </Event>
      My Computer
    Quote Quote

  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #2

    * Have you tried opening Outlook in Safe Mode?
    Start > all Programs > Accessories> run {Command Prompt} > type 'outlook /safe' without quotes.

    Note: There is a space between ‘Outlook’ and ‘/’

    If Outlook works as expected then click on the link below to disable the addins.

    Enable or disable add-ins in Office programs - Outlook - Office.com

    * If the above doesn't help try to repair Office.
    Start -> Control Panel -> Select Office Outlook 2007 and click on change > Repair.

    * If Outlook is still not working you can uninstall / reinstall.
    Before you do so please backup all your Outlook files on the computer    .
      My Computer
    Quote Quote

 

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