Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: MS Outlook 2007 crashes upon opening

05 Jan 2012   #1
basils57

Windows 7 Home Premium 64bit.
 
 
MS Outlook 2007 crashes upon opening

I've just had this problem occur my new computer which is running Win7-64:
I have had no major problems with Outlook since I installed it a week ago (apart from a problem importing contacts which I have overcome).

Now suddenly,when I open MS Outlook it starts up with a different screen view to that which I had previously, and after about 5-10 seconds crashes with the message 'MS Office has stopped working.....Windows will close and notify you when a solution is available'.

I have tried system restore to no avail, and when I start it in Safe Mode it seems to operate OK.

Any ideas please?


My System SpecsSystem Spec
.

05 Jan 2012   #2
Bigwil806

Windows Ultimate 64 bit
 
 

basils57, I suggest you reinstall Outlook using the repair feature. Usually if things work fine in Safe mode then a driver has become corrupt. Outlook doesn't use drivers only hardware does. Check Device Manager to make sure your hardware is working correctly. Outlook screen view can be changed to be viewed how you like it so that's an easy fix. Let us know how things go.

Regards,
My System SpecsSystem Spec
06 Jan 2012   #3
basils57

Windows 7 Home Premium 64bit.
 
 

Hi there and thanks for the reply; I used the repair feature but no joy. I've checked device manager - no problems showing, and I've just re-installed the Office and still the same!

Any othe rsuggestions please?
My System SpecsSystem Spec
.


06 Jan 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

since when are you having this issue?
My System SpecsSystem Spec
06 Jan 2012   #5
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

How did you acquire your copy of Outlook 2007?

Is it part of the Microsoft Office suite or a standalone product.

If so, where did you buy it from?
My System SpecsSystem Spec
06 Jan 2012   #6
basils57

Windows 7 Home Premium 64bit.
 
 

The problem started 2 days ago, and it's a retail Office Professional 2007. I'll have to get back on where from.
My System SpecsSystem Spec
06 Jan 2012   #7
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

When you installed Office, did you right-click the .exe file first and choose Run As Administrator?

Also, did you choose the Custom install option so that everything is installed?
My System SpecsSystem Spec
06 Jan 2012   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello basils57,

> Have you tried uninstalling / reinstalling Outlook?

> Please peruse the links below to see if they are of any help to you.

Outlook doesn’t start | HowTo-Outlook

Troubleshooting Microsoft Outlook Start Up Issues

Help Please - Outlook 2007 only starts in safe mode

Outlook 2007: Troubleshooting Outlook Crashes
My System SpecsSystem Spec
07 Jan 2012   #9
basils57

Windows 7 Home Premium 64bit.
 
 

Hi Everybody

Good news, it would appear that I've fixed the problem.
Working through 'Outlook doesn't start | howTo-Outlook' suggested by JMH I determined that it was an add-in that was affecting it, namely the Kaspersky Outlook Anti Spam Addin - mcouas.dll.


I've now disabled it and all seems fine. Being ignorant, what effect will this have on Kaspersky?


Once again folks, thank you for your assistance - it's been a great help, and tutorial!
My System SpecsSystem Spec
07 Jan 2012   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks for reporting back.
As I understand it the AV add ons in Mail Clients are not really necessary.
Keep it all under observation.
My System SpecsSystem Spec
Reply

 MS Outlook 2007 crashes upon opening




Thread Tools





Similar help and support threads
Thread Forum
Opening link problem in Outlook 2007
When I click on a link in an email message to open it, Outlook takes me to my homepage in Internet Explorer. This is a new problem, since it worked before. Any ideas on how to reset it correctly.
Microsoft Office
Opening links inside emails in Outlook 2007
For some reason, suddenly, I can't seem to open links inside emails that I get in Outlook 2007 due to some security restrictions that I can't find or are unaware of. Anyone know how to correct this?
Microsoft Office
Opening an email in Outlook 2007 takes forever
Everytime I try to open an email in Outlook (using Outlook 2007 Ultimate with an outlook hosting provider), it hangs. No one else in my office is experiencing the same thing and we are all accessing the same hosting provider. It will open the email after about 1 to 2 minutes timeframe. I've...
Microsoft Office
Word 2007 sometimes crashes when opening documents?
My Word 2007 crashes when opening certain documents. It doesn't crash with all documents- only some. Please see the screenshots as it might help:
Microsoft Office
Outlook 2007 data file issue opening app
Since moving my Office 2007 install to my new Dell Studio desktop with Win 7 HP (Core 2 Quad, 8GB), upon opening Outlook 2007, I'm constantly get an error that the data file "did not close properly" and is being checked for errors. What can I do to eliminate this. Everything seems to function...
Microsoft Office
Outlook 2007 constantly crashes in Windows 7 RTM
Hi. Been searching all over and cannot find any answers. Hopefully you all can help. I'm running Windows 7 Ultimate 64 RTM on a Dell Studio XPS 13 with 6GB of RAM, NO paging file. This was an upgrate from Vista Home Premium 64 (came with the machine), that was freshly installed...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App