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Windows 7: MS Outlook 2007 crashes upon opening


05 Jan 2012   #1

Windows 7 Home Premium 64bit.
 
 
MS Outlook 2007 crashes upon opening

I've just had this problem occur my new computer which is running Windows 7-64:
I have had no major problems with Outlook since I installed it a week ago (apart from a problem importing contacts which I have overcome).

Now suddenly,when I open MS Outlook it starts up with a different screen view to that which I had previously, and after about 5-10 seconds crashes with the message 'MS Office has stopped working.....Windows will close and notify you when a solution is available'.

I have tried system restore to no avail, and when I start it in Safe Mode it seems to operate OK.

Any ideas please?

My System SpecsSystem Spec
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05 Jan 2012   #2

Windows Ultimate 64 bit
 
 

basils57, I suggest you reinstall Outlook using the repair feature. Usually if things work fine in Safe mode then a driver has become corrupt. Outlook doesn't use drivers only hardware does. Check Device Manager to make sure your hardware is working correctly. Outlook screen view can be changed to be viewed how you like it so that's an easy fix. Let us know how things go.

Regards,
My System SpecsSystem Spec
06 Jan 2012   #3

Windows 7 Home Premium 64bit.
 
 

Hi there and thanks for the reply; I used the repair feature but no joy. I've checked device manager - no problems showing, and I've just re-installed the Office and still the same!

Any othe rsuggestions please?
My System SpecsSystem Spec
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06 Jan 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

since when are you having this issue?
My System SpecsSystem Spec
06 Jan 2012   #5

Windows 7 Ultimate SP1 64-Bit
 
 

How did you acquire your copy of Outlook 2007?

Is it part of the Microsoft Office suite or a standalone product.

If so, where did you buy it from?
My System SpecsSystem Spec
06 Jan 2012   #6

Windows 7 Home Premium 64bit.
 
 

The problem started 2 days ago, and it's a retail Office Professional 2007. I'll have to get back on where from.
My System SpecsSystem Spec
06 Jan 2012   #7

Windows 7 Ultimate SP1 64-Bit
 
 

When you installed Office, did you right-click the .exe file first and choose Run As Administrator?

Also, did you choose the Custom install option so that everything is installed?
My System SpecsSystem Spec
06 Jan 2012   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello basils57,

> Have you tried uninstalling / reinstalling Outlook?

> Please peruse the links below to see if they are of any help to you.

Outlook doesn’t start | HowTo-Outlook

Troubleshooting Microsoft Outlook Start Up Issues

Help Please - Outlook 2007 only starts in safe mode

Outlook 2007: Troubleshooting Outlook Crashes
My System SpecsSystem Spec
07 Jan 2012   #9

Windows 7 Home Premium 64bit.
 
 

Hi Everybody

Good news, it would appear that I've fixed the problem.
Working through 'Outlook doesn't start | howTo-Outlook' suggested by JMH I determined that it was an add-in that was affecting it, namely the Kaspersky Outlook Anti Spam Addin - mcouas.dll.


I've now disabled it and all seems fine. Being ignorant, what effect will this have on Kaspersky?


Once again folks, thank you for your assistance - it's been a great help, and tutorial!
My System SpecsSystem Spec
07 Jan 2012   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks for reporting back.
As I understand it the AV add ons in Mail Clients are not really necessary.
Keep it all under observation.
My System SpecsSystem Spec
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 MS Outlook 2007 crashes upon opening




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