Windows 7: Office 2010 programs wont install / lauch after install

thewheelman282 · 08 Jan 2012

one of my co-workers wants me to get rid of some viruses and install office 2010 home and student on her computer with the key she bought. her computer runs windows 7 64-bit. after backing up her data, i finally ended up doing a factory reinstall from the backup partition. so i downloaded all windows updates and installed antivirus and firewall software. then i downloaded the office 2010 trial and tried to install it. it seems to begin installing without any problems. then a splash screen for powerpoint appears. it says that its "processing" and does that for about 20 minutes and then there is a balloon that pops up saying that office is downloading files. after all that happens, an error message appears that says something like "powerpoint cannot be opened. please try again later or repair this software in the control panel" with no sort of error code. i then tried repairing it from control panel which claims to complete successfully. so i restart and try to install again and the same thing happens all over again. if i try opening word, excel, powerpoint or onenote the splash screen appears and does the same thing that i described powerpoint was doing. ive tried uninstalling and reinstalling to no avail. i also tried installing the 60 day trial for office 2007 that came preloaded with the computer and then installing office 2010 over it. same thing happened. im really stuck on this one. i would really appreciate some help as ive never seen this kind of thing before. thanks guys

-ben

JMH · 08 Jan 2012

With the number of problems there I would suggest going back to scratch & starting all over again.

JMH · 08 Jan 2012

Ben,
If you do return again to the Manufacturers Recovery Install it would be advisable to remove the preinstalled Office 2007 before installing Office 2010.

How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel?

How to uninstall or remove Microsoft Office 2007 suites

thewheelman282 · 08 Jan 2012

I tried that already. Office 2007 doesnt come installed already but the setup is there to install it. I went into control panel and removed the setup without ever installing office 2007 but the same thing happens regardless.

thewheelman282 · 09 Jan 2012

bump

thewheelman282 · 10 Jan 2012

Bump

Irene · 11 Jan 2012

Have you tried uninstalling by using the link in JMH's post above?
How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel?

Quote:

Uninstall Office by using Fix it

Note The Fix it solutions below do not remove any Office program that was installed separately from the Office suite. For example, if you have Microsoft Office Professional 2007 and Microsoft Office Visio 2007 installed on your computer, the Fix it solution only removes Microsoft Office Professional 2007 from your computer. Visio 2007 will not be removed. Additionally, you must reboot your machine if you use one of the Fix it solutions below. Office 2010 suites

To uninstall the 2010 Microsoft Office suite automatically, click the Fix this problem button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50450

Office 2007 suites

To uninstall the 2007 Microsoft Office suite automatically, click the Fix this problem button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50154

Office 2003 suites

To uninstall the 2003 Microsoft Office suite automatically, click the Fix this problem button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50416

Note

The wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
For users who are running a Windows 64-bit operating system please download and save the Fix It solution to your desktop and double-click and run it on your computer. If you try to run the solution directly from the article you will have problems running it correctly.

Windows 7: Office 2010 programs wont install / lauch after install

Office 2010 programs wont install / lauch after install problems?