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Windows 7: Office 2010 : Search box in help is grayed out


11 Jan 2012   #1

Windows 7 Enterprise 64 bit
 
 
Office 2010 : Search box in help is grayed out

Hi Guys,
In office 2010, for all the applications which come under office, the search box is grayed out in the Help option.
Steps tried:
Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Internet\
Note If you cannot find the
Internet
subkey, you must create it. To create the
Internet
subkey, click New on the Edit menu, click Key, and then type Internet.
Locate and then click the following value:
UseOnlineContent
Note If you cannot find the UseOnlineContent value, you must create it. To create the UseOnlineContent value, click New on the Edit menu, click DWORD Value, and then type UseOnlineContent.
Double-click the
UseOnlineContent
value.
In the Value data box, type the appropriate value. The following list contains the possible values:

0 - Never show Office Online content or entry points
1 - Use only offline content whenever available, for example, .chm Help files
2 - Use Office Online content whenever available
and also found this solution which states as:
The suggestion was User Configuration | Admin Templates | Classic Admin Templates | Microsoft Office 2010 | Disable Items In User Interface | Disable Commands under File tab | Help
However in gpedit there is no value called "Classic Admin templates".
None of the above steps seems to solve the problem. Have any of you guys come across this issue?
I am using a licensed copy of the tool and the version is 14.0.6112.5000(32 bit).

My System SpecsSystem Spec
.

11 Jan 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I note you have also posted at the link below.

Search box in help is grayed out

Has your problem always been there?
Have you tried Office Repair?
Have you tried uninstalling, reinstalling?

Links for you to peruse.

Repair or remove Office 2010 - Outlook - Office.com

Microsoft Fix it Solution Center: troubleshooting software issues

Microsoft Support
My System SpecsSystem Spec
12 Jan 2012   #3

Windows 7 Enterprise 64 bit
 
 

Hi,

Yes all these steps have been tried. But the issue still persists. Dont know if this issue was right from the beginning but i have recently noticed it.
My System SpecsSystem Spec
.


12 Jan 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

You did try to repair Office?
... and uninstall / reinstall?
My System SpecsSystem Spec
12 Jan 2012   #5

Windows 7 Enterprise 64 bit
 
 

Yes
My System SpecsSystem Spec
12 Jan 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I hope someone else here can come up with a bright idea.
Good luck with your other Forum query.
My System SpecsSystem Spec
16 Mar 2012   #7

Windows 7 Ult 64bit
 
 

Not sure if you found a resolution to your problem but i just had the same thing happen and this is how i resolved it. I have my outlook 2010 attached to an Exchange Server and the Filter e-Mail was grayed out. My settings in Outlook for Exchange did not have "Use Cached Exchange Mode" checked. Once i checked that option to store the email locally, my Filter Email is now available.
My System SpecsSystem Spec
21 Mar 2012   #8

windows 7 64bit
 
 
hi

i am having to emails on outlook 2010 and i am having 2 inboxes ok and i am recieveing mails on these 2 inboxes fine and good now
i want to have these 2 inboxes into one inbox means i no need to go ad check this inbox and no need to go and check that inbox because it is like pain
so i prefer to have one inbox and i am recieving emails of these 2 inboxes into one inbox
thank u
My System SpecsSystem Spec
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 Office 2010 : Search box in help is grayed out




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