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Windows 7: Totally confused re setting up Outlook 2010


15 Jan 2012   #1

Windows 7 64bit
 
 
Totally confused re setting up Outlook 2010

Trying to get Outlook 2010 set up after windows 7 (64bit) reinstall. In the left pane I have two sets of inbox out box etc. One shows a send receive button at the top right the other doesn';t. The one that dioesn';t is the one where new email are coming in. How can I get back to one set of inbox sent etc WITH the send/receive button?


My System SpecsSystem Spec
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15 Jan 2012   #2

Windows 7 64bit
 
 

Also trying to recover old pst files from cloud storage system, some of them are shown at C:users\me\AppData\Roaming\Microsoft\Office ... there may be more but i cant see it and some are shown at C:Users\me\Documents\Outlook Files

Whats the difference between the two? And are these the locarions they have to be seperately copied to to get them back?
My System SpecsSystem Spec
15 Jan 2012   #3

Windows 7 Ultimate SP1 64-Bit
 
 

Please upload a screenshot of your main Outlook Window so we can see exactly what is going on.

Screenshots and Files - Upload and Post in Seven Forums

Have you tried repairing your Office 2010 suite?

Failing that, you could uninstall the software, and then re-install it.

Also, checkout this Microsoft Fixit.

How to find and run the Inbox Repair tool in Outlook
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15 Jan 2012   #4

Windows 7 64bit
 
 

I did uninstall and reinstall and got in a worse mess than I am in now - at least I can send and receive email at the moment.
My System SpecsSystem Spec
15 Jan 2012   #5

Windows 7 Ultimate SP1 64-Bit
 
 

I posted before you made your second comment, which changes things somewhat.

I don't have any experience of working with the Cloud, but I'd stab a guess that you've somehow got two Outlook profiles on the go.

I can't help much further than that so I'm hoping that one of our Office experts will have some answers for you.
My System SpecsSystem Spec
15 Jan 2012   #6

Windows 7 64bit
 
 

Hopefully screenshot here


Attached Thumbnails
Totally confused re setting up Outlook 2010-clipboard01.jpg  
My System SpecsSystem Spec
15 Jan 2012   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Thanks for the screenshot.

You have two user accounts setup. Just delete the second one marked (1).

Open Outlook, click File then Account Settings.

Click the E-mail tab, highlight the account you don't need and delete it.

Name:  Outlook.PNG
Views: 7
Size:  29.5 KB


My System SpecsSystem Spec
15 Jan 2012   #8

Windows 7 64bit
 
 

When I go to that location there is only one account showing the one marked (1)
My System SpecsSystem Spec
15 Jan 2012   #9

WIN7 x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by themaverick View Post
Trying to get Outlook 2010 set up after windows 7 (64bit) reinstall. In the left pane I have two sets of inbox out box etc. One shows a send receive button at the top right the other doesn';t. The one that dioesn';t is the one where new email are coming in. How can I get back to one set of inbox sent etc WITH the send/receive button?
The only send/receive box I see in your screenshot is in the top right side of the screen. I am also using Outlook 2010 and used 2003 in my XP computer, and they both look like yours. It's hard to read everything but the only difference I see is your Drafts folder is near the bottom and mine is near the top. I don't know why the side bar lists everything twice either, but it all works so that's what's important to me.
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 Totally confused re setting up Outlook 2010




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