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#1
Outlook 2007 in 256 bit color mode
Trying remotely (teamviewer) to help a friend resolve a problem. Symptoms:
Outlook starts and takes the desktop to 256 color mode; once outlook is closed the desktop reverts to normal color. WOuld like to see Outlook open in normal color mode.
She's running Win 7 32 bit, no toolbars, no outlandish addons. Word opens fine. Everything else appears to operate properly.
Have uninstalled and re-installed Office 2007 Basic, plus updates, twice (less SP3 the second time).
Outlook Connector is installed and configured. No other emails are configured.
Outlook Properties show:
run in compatibility mode Windows XP (SP 3) < checked and greyed>
run in 256 colors <checked / greyed>
run in 640 x 480 resolution < checked / greyed >
run as administrator < checked and greyed >
obviously cannot directly change any of the values ...
outlook.exe /cleanprofile (which should reset the registry entries to default) returns "No profile found"
The other miscellaneous problem is that she cannot send or receive email - at this point, who cares? - but if I can find a resolution to the color mode it will be a concern.
I've spent the better part of 10 hours on line with her and see no resolution. Google tells me that it's a known problem but no definitive solution that I can find.
I consider myself a reasonably decent techy and I have to admit that I'm beating my head against the wall ... nothing we do seems to have any effect or make any sense. Suggestions .... anyone???
//al