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Windows 7: Copy and paste issues (very odd results)

13 Mar 2012   #1

Windows 7
Copy and paste issues (very odd results)

Hi guys,

I've read a number of posts here and on other forums but I am really stuck on this one. I have a staff member who has the following problem.
She looks after the complaints that come into the company. She will copy the email address from the original email into the "To:" section of a new email. She then opens a word document with a pre-written response and copies it to the email. BUT....when she tries to paste the document all she gets is the email address she copied earlier. This happens no matter the method she uses to copy and paste, ie using Ctrl C and Ctrl V or from the menu.
She is able to copy to and from like programs, eg she can copy from one word document to another, an excel spreadsheet to another excel spreadsheet and so on.
Also at one stage while I was connected to her machine via TeamViewer I copied some text on my machine and pasted it to an email. When she tried to copy and paste some text she got my copied text!
This is what I have done.

Uninstalled then re-installed Microsoft Office 2007.
Updated both OS, Windows 7 Ultimate 64bit, and the Office Suite.

These steps have not helped. I'm starting to suspect there is something wrong with the clipboard/caching function but am not sure.

Any suggestions?


My System SpecsSystem Spec

14 Mar 2012   #2

Windows 7 Home Premium 64bit

Same type of problem here with a possible answer:
Outlook 2007 - repainting (?) problems when copying and pasting between windows: have to switch focus before pasted text is visible - Super User

Describing the problem made me think it might be related to the Outlook/office Paste options (Tools > Options > Mail Format > Editor Options.. > Advanced > Cut, Copy & Paste)

I had them all set to Match Destination Formatting. Now I've changed them to the Defaults ('Keep Source Formatting' for all except Pasting between emails when style definitions conflict: Use Destination Styles) and the problem appears to have gone away!

If I then change the options back to Match Destination Formatting the problem reappears.
My System SpecsSystem Spec
14 Mar 2012   #3

Windows 7

Hello Irene,

Thank you for your response but unfortunately this did not solve the problem.

I'm starting to think it's a clipboard problem and might try going down that path, either that or see if the PC can survive a drop from a 10 building!
My System SpecsSystem Spec

15 Mar 2012   #4

Windows 7

Hi guys,

Sorry to push but I really need some help/ideas on this one. Does anyone have any ideas they can throw my way?

My System SpecsSystem Spec
15 Mar 2012   #5

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1

Sounds like the clipboard might be having issues.
Here's a link to a thread with some idea's you could look into.

How To View & Manage Clipboard In Windows 7 & Vista | WinVistaClub

You could also do a System File Check with sfc /scannow.
Here's a SF tutorial for this.

SFC /SCANNOW Command - System File Checker

hope this helps
My System SpecsSystem Spec
15 Mar 2012   #6

Windows 7

Hi David,

Thanks for the reply. I've used the SFC program and not had any luck. I've seen the link regarding the clipboard before and will give this a go as I think you are right, this is all coming down to a faulty clipboard.
My System SpecsSystem Spec
16 Mar 2012   #7

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1

Hi Sean,

Thanks for the reply/feedback.
Please post back with any issues or a solution as it will help everyone.
Good luck with this!

My System SpecsSystem Spec
16 Mar 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7600

i recall having this problem when i tried to paste into an email in hotmail. there was no paste in the right click context menu and control - v didn't work either,actually it opened a new window with script on it.
i got round it by using yahoo mail and it pasted fine.
My System SpecsSystem Spec
16 Mar 2012   #9

Windows 7 Home Premium 64bit

My next thoughts are that perhaps it is a corrupt User Profile:
Fix a corrupted user profile
My System SpecsSystem Spec
18 Mar 2012   #10

Windows 7

Thanks for the link Irene, I'll have a go at it when the user heads home tonight.
My System SpecsSystem Spec

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