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Windows 7: Microsoft Word Starter 2010 problem


23 Mar 2012   #1

windows 7 Home Premium 64bit
 
 
Microsoft Word Starter 2010 problem

I have initiated the 'Word Starter' on my new pc, Word started off ok and I managed to create a letter template, but now when I open Word and use it I find that it does not close down, the little blue circle starts and nothing happens... then it says 'Not Responding' and I have to click the red x again and a box comes up asking me to re-start or close Word, and after a short period it closes down.???
Ken


My System SpecsSystem Spec
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23 Mar 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Apparently this problem has been happening for quite a while. It happened to me as well with a Dell Vostro laptop and most recently with a Sony Vaio laptop.

MS Office Starter 2010 - Hesitation, Typing delays, Not Responding - Microsoft Answers

My solution was to uninstall the Office Starter and use the free OpenOffice. It's a full suite and compatible with MS Office.

OpenOffice.org - The Free and Open Productivity Suite
My System SpecsSystem Spec
23 Mar 2012   #3

32bit: XP, Win7 H.P. / 64bit: 2008R2, Win7 Pro, Ultimate / Several flavors of Linux
 
 

Quote   Quote: Originally Posted by marsmimar View Post
My solution was to uninstall the Office Starter and use the free OpenOffice. It's a full suite and compatible with MS Office.

OpenOffice.org - The Free and Open Productivity Suite
+1

Darn good solution...or LibreOffice.

Regards,
GEWB
My System SpecsSystem Spec
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24 Mar 2012   #4

windows 7 Home Premium 64bit
 
 

Thanks guys,
I have made the repair...... mind you Microsofts answer was difficult to understand.. as it was in control panel and add/remove programs that I found the change-repair facility, not 'Start, Programs and program listing', well I did it and received the answer 'repair successful', well we'll see, if not Microsoft can whistle and I'll load one of the free office programs.
Ken
My System SpecsSystem Spec
24 Mar 2012   #5

windows 7 Home Premium 64bit
 
 

Well I tried Word again with the same results,
I was trying to copy and paste info from this forum on 'How to post pictures on this forum' into a word document and all it did when pasting was to put a box on my screen telling me it was getting info from the system? and there it stayed, on cancelling it, it again went into freeze mode and then 'not responding' mode.
Unless anyone can tell me what is going wrong then its curtains for Microsoft Office on my pc.
when uninstalling 'Word Starter' do I uninstall all of Microsoft Office including MSO 2010, MSO click to run and MSO Starter?
Ken
My System SpecsSystem Spec
24 Mar 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

I feel your frustration, Ken. In doing some more research I came across a Microsoft article aimed at OEM computer manufacturers. It outlines Office Starter and includes a partial listing of what end-users such as yourself cannot do:


Quote:
  • Create PowerPoint presentations
  • Manage email with Outlook
  • Organize notes, media, and project resources in one place using Microsoft OneNote
  • Add comments or track changes to documents
  • Analyze data with pivot tables
  • Enhance documents with SmartArt graphics
  • Automate and accelerate repetitive tasks using programmable macros
  • Customize the quick access toolbar
  • Connect to an external data source in Excel
  • Create a report with a table of contents, footnotes, and bibliographies
  • Turn off the advertisements
Microsoft Office Starter 2010

Before removing Office Starter from your machine (once removed you can't get it back unless you've made a system image) I'd try one of the free programs like Open Office or Libre Office. If you're looking for just a stand alone word processor that's also compatible with MS Office, take a look at AbiWord. When you decide it's time to remove Office Starter see the suggested methods in this Microsoft KB article.

How to uninstall or remove Microsoft Office 2010 suites
My System SpecsSystem Spec
24 Mar 2012   #7

windows 7 Home Premium 64bit
 
 

I looked at the How to uninstall link......is there a reaso that I can't just go in and uninstall using the add/remove programs in Contol Panel?
Ken
My System SpecsSystem Spec
24 Mar 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Sometimes control panel > programs and features > uninstall leaves behind unwanted registry entries etc that could (not always) give issues later on. Especially since it's an add-on by the computer builder. Something could have been corrupted or damaged during the original installation. Probably 99% of the time you won't have any problems removing the program using control panel. But I know how my luck seems to run so I wind up doing it the long way.
My System SpecsSystem Spec
25 Mar 2012   #9

windows 7 Home Premium 64bit
 
 
Uninstaller

Hi Marsmimar,
I have now loaded LibreOffice onto my pc, when I am ready to uninstall MS office 2010 which way would you say would be the best way for me to uninstall it, bearing in mind I have only ever use the add/remove programs in Control panel in the past, (Didn't know there was any other way)
which way is the least complicated of those you suggested? but will be effective, bearing in mind your comments on add/remove leaving bits behind.
Ken
My System SpecsSystem Spec
25 Mar 2012   #10

Windows 7 Ultimate SP1 64-Bit
 
 

If I can just add to the thread you might want to consider Revo Uninstaller.

revo uninstaller - Google Search.

You can try out the free version to see if you like it and it does seem to do a better job than Microsoft's own uninstaller.
My System SpecsSystem Spec
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