Windows 7: Suddenly email links/hyperlinks stopped working

rguevara2 · 10 Jul 2012

I had to re-install Mozilla Firefox and ever since then, my links/hyperlinks in my emails (Microsoft Outlook 2007) won't work. It may have been other things that I installed which led me to have to re-install Firefox, but I just need to be able to get the links to work again.....help!!!

**koolkat77** · 10 Jul 2012

Welcome to Seven forums rguevara2

What browser is your default browser?
Internet Explorer? Firefox?

Try method one from here: http://support.microsoft.com/kb/310049

If you are using Firefox as your default browser then from option 9 select Firefox as your default program. Restart outlook and see if it solves the problem.

rguevara2 · 10 Jul 2012

Firefox is my default.....I clicked on your microsoft link and there is only 2 options????

rguevara2 · 10 Jul 2012

when I click on a hyperlink within an email, it says: General Failure. The URL was: then lists the hyperlinks address and then says "An error occured in sending the command to the application."

**koolkat77** · 10 Jul 2012

This is what is posted in method 2: You may be able to resolve the issue by resetting Internet Explorer web settings. To do this, follow the steps that correspond to your version of Internet Explorer.

Internet Explorer 9

Start Internet Explorer.
Click the Tools icon, and then click Internet Options.
Click the Advanced tab, and then click Reset.
In the Reset Internet Explorer Settings window, select the Delete personal settings check box, and then click Reset.
Click Close when it is completed.
Restart Internet Explorer.
Click the Tools icon, and then click Internet Options.
Click the Programs tab, and then click Set programs.
Click Set your default programs.
In the Programs list, click Microsoft Outlook, and then click Set this program as default.
Click OK, and then close the Default Programs dialog box.
In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
Click OK.

Internet Explorer 8 and Internet Explorer 7

Start Internet Explorer.
On the Tools menu, click Internet Options.
Click the Advanced tab, and then click Reset.
Click the Programs tab, and then click Set programs.
Click Set Default Programs.
elect Microsoft Outlook, and then click Set this program as default.
Click OK, and then close the Default Programs dialog box.
In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
Click OK.

**koolkat77** · 10 Jul 2012

You may manually want to recheck if firefox is your default browser by going to

Options
Advance Tab
System Defaults
Always check to see if Firefox is the default browser
Check now

Stallion · 04 Oct 2012

I am having a problem with my Windows 7/Microsoft Office 10 using Internet Explorer
When clicking on a hyperlink in an e-mail (or on a website), I get a message ‘This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator’. I am the administrator of this stand-alone computer. How do I deactivate the feature so that I can use hyperlinks?
Until three months ago, this features worked well

**koolkat77** · 04 Oct 2012

How many browsers do you have on your pc?
Which is your default browser?

rguevara2 · 04 Oct 2012

Two browsers, Firefox is the default. It's working now, and I can't recall/detail all the gyrations I went through to get it to work, but atleast it works!

Thank for the continued help!

**koolkat77** · 05 Oct 2012

Quote: Originally Posted by rguevara2

Two browsers, Firefox is the default. It's working now, and I can't recall/detail all the gyrations I went through to get it to work, but atleast it works!

Thank for the continued help!

Oh, good to hear you solved it

Windows 7: Suddenly email links/hyperlinks stopped working

Suddenly email links/hyperlinks stopped working problems?