New
#1
Outlook stuck outbox- Not conventional 'stuck' either
Hi Guys,
We have a single user here that has problems with stuck outbox messages in outlook. Off of only one of his email accounts in his profile. Off of only his computer. There are definitely some patterns of characteristics from the emails though, which I would imagine have something to do with the problem. They are: They almost always include attachments, they've always got multiple recipients and CC's, and they're almost always replies in threads of emails being sent back and forth.
Clearing out and recreating his profile doesn't help, doing the standard "take off some of the 'RE:'s in the subject line", throw it in drafts and then re-send it, copy-and-paste it into a new message altogether... some of these randomly help solve problems at total random, but 99% of the time they don't work.
My only workaround that works completely is using a virtual box (or logging in through another PC), setting up his profile and forwarding the stuck message from the outbox on the alternate computer.
Now obviously that means it's not our email host, and it's not some strange format or character that's universally just not able to send... what happens with these messages is that they aren't even looked at, they don't even begin to send (sometimes attachments would explain a delay as it would take time to send out a big file), they're just ignored permanently on his computer.
I obviously see a solution would be to switch out his desktop, but that's kind of like saying "my hard drive's being slow, let's just reformat" before you even try cleaning it up a little. I'm assuming it's down to an application problem within Outlook or something obviously software-based. It's so intermittent though, and it works normally so often, that it doesn't seem like an Outlook re-install would do much good anyway because nothing is permanently broken, it does work sometimes. Does anyone have any idea what the root of these stuck email problems are? Is there anything I can do? Thank you