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#1
Click 2 Run Won't Uninstall
A neighbor has VISTA on an HP laptop and every time she starts the computer up, the Click 2 Run process takes over and delivers an error, "MS Office Client Virtualization Handler has stopped working" then it goes online to find a solution and can't, and presents a "close program" button, then closes... only to repeat this entire process almost immediately.
Now she has other problems like 2 different versions of Office trials installed, with a Product Key she purchased for one of them (Student Home and Office 2010).
WHAT HAS BEEN TRIED:
1. Tried uninstalling ALL Office products (both Office versions and C2R) so I could reinstall the one she has the product key for, but I cannot uninstall ANY of them because Click 2 Run keeps running in the background and the products just don't uninstall - (though they no longer worked, except for Click 2 Run continuing to deliver its error msg!)
2. Tried Revo uninstaller... same problem.
3. The toolkit MS provides to force the uninstall of Office does not work if C2R is installed.
4. Followed MS's 6-page directions to uninstall the Office products MANUALLY and that didn't work either.... an error came up saying "Go to Control Panel to uninstall Click 2 Run" which doesn't work!
5. Booted into SAFE MODE and still could not uninstall C2R or the Office products!
So does anyone know what the process or service is called that IS "Click 2 Run" so that I can try disabling it specifically? Or is there some other solution aside from upgrading to W7 or re-installing VISTA?
Any help would be appreciated.