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Windows 7: outlook 20007 freezes after avg update

13 Sep 2012   #1
johno232

windows 7 64 bit
 
 
outlook 20007 freezes after avg update

Hello; Yesterday, AVG 2011 did an automatic update on my ASUS n55sf laptop. After reboot, Outlook 2007 displays message " cannot display the view" and none of my folders can be opened. Spoke to AVG and loaded AVG 2012 internet security; same problem. Started outlook in safe mode and attempted to disable avg add on, but get message that I need to be logged on as administrator (I am the administrator and only user of the laptop. Went to program files x86, office 12, outlook and right clicked on outlook logo and selected run as administrator; still cannot disable avg add on, getting the same administrator message. any ideas anyone?


My System SpecsSystem Spec
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13 Sep 2012   #2
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

You can try to restore your computer, and seriously consider removing AVG and using something better, such as MSE

The choice is yours, please don't feel like I am pressuring you, just a recommendation. To remove AVG, use the correct uninstaller from AVG: AVG | Download tools and utilities

If you do not want to remove AVG, I would recommend bugging them until someone gives you the help you need, or waiting here for some other help from another member.

Do make sure windows is completely updated for compatability and stability reasons.
My System SpecsSystem Spec
13 Sep 2012   #3
johno232

windows 7 64 bit
 
 

Thanks; I have thought of changing and am looking for the best anti malware solution. I have to admit that AVG has served me well over the years. Don't really know much about MSE.
My System SpecsSystem Spec
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13 Sep 2012   #4
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

That is just a recommendation, there are others such as avast, etc. Reason I use MSE is that it is a low profile and integrated antivirus that works well with windows. And it is pretty good at catching malware, rated pretty high.
My System SpecsSystem Spec
15 Sep 2012   #5
johno232

windows 7 64 bit
 
 

What puzzles me is why i cannot disable AVG add on in Outlook
My System SpecsSystem Spec
15 Sep 2012   #6
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

It puzzles me too why outlook would have or need an avg add-on. Perhaps it is an optional feature during the install? I do not know, you would have to ask AVG themselves.
My System SpecsSystem Spec
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 outlook 20007 freezes after avg update




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