PowerPoint 2010 Crashes with KERNELBASE.dll Error


  1. Posts : 4
    Windows 7 Professional 64-bit
       #1

    PowerPoint 2010 Crashes with KERNELBASE.dll Error


    PowerPoint 2010 crashes consistently within a few seconds of being launched with no presentation open other than default template. Running Windows 7 64-bit. Repaired install - no go, clean uninstall/re-install - no go. The only references I've been able to find on this have to do with running on a Mac, but this is a Dell desktop computer. Any help would be appreciated.

    Attached is the SF Diagnostic files.
    This is the Application Event Log entry for this problem;

    Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf0
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
    Exception code: 0xe0000002
    Fault offset: 0x0000c41f
    Faulting process id: 0x1300
    Faulting application start time: 0x01cda70da969ed7e
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: ea438c41-1300-11e2-b221-005056c00008
    PowerPoint 2010 Crashes with KERNELBASE.dll Error Attached Files
      My Computer


  2. Posts : 3,009
    Windows 7 Home Premium 64bit
       #2

    Hello Beastman2012, welcome to Seven Forums.

    I just found this in my search. Maybe worth trying:
    PowerPoint 2010 is Crashing all the time!!! - Microsoft Community
    .
    .

    The problem is caused by bluetooth addin. This problem is there pretty much in all office 2010 components. Here is how to disable it.


    1. Open the Office 2010 application you have problem with. [It could be Powerpoint, Visio, etc.]
    2. Click on File and then on options
    3. Click on addins on left navigation panel
    4. In bottom most listbox (after Manage: ) make sure that COM Add-ins is showing or is selected.
    5. Click on GO button right to the COM Add-ins
    6. Uncheck Send to Bluetooth
    7. click OK

    I solved my problem using above procedure.
      My Computer


  3. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #3

    Irene,

    Thanks for the input. Following the instructions provided in the article you mentioned was difficult because PowerPoint crashes so quickly it was hard to get to the Add-Ins menu before it crashed. With some perseverance, however, I did finally get there and there was no Bluetooth module.
      My Computer


  4. Posts : 3,009
    Windows 7 Home Premium 64bit
       #4

    Hmm... When it crashes, what is the Event ID in the Application Event Log?
      My Computer


  5. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #5

    Event ID: 1000
    Source: Application Error
    Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf0
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
    Exception code: 0xe0000002
    Fault offset: 0x0000c41f
    Faulting process id: 0x1300
    Faulting application start time: 0x01cda70da969ed7e
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: ea438c41-1300-11e2-b221-005056c00008
      My Computer


  6. Posts : 3,009
    Windows 7 Home Premium 64bit
       #6

    There is a long thread link below which is discussing this type of problem. Could well be worth reading through:
    Receive "Powerpoint has stopped working" message when - Microsoft Community
      My Computer


  7. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #7

    I read through and tried all of the suggestions from the thread indicated. I installed a "clean" local printer and set as default and I checked again for anything bluetooth related but still didn't find anything. Ctrl+clicking to launch PP doesn't seem to do anything different, but I'm using RDP to connect to the computer so I'm not sure if it passes the Ctrl command with the click.
      My Computer


  8. Posts : 3,009
    Windows 7 Home Premium 64bit
       #8

    Beastman2012 said:
    I'm using RDP to connect to the computer so I'm not sure if it passes the Ctrl command with the click.
    Just a shot in the dark - try adding 'shift' to the Ctrl command. (I add it to the Ctrl-Alt-Del command when I am accessing my office PC remotely).
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:41.
Find Us