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Windows 7: PowerPoint 2010 Crashes with KERNELBASE.dll Error


12 Oct 2012   #1

Windows 7 Professional 64-bit
 
 
PowerPoint 2010 Crashes with KERNELBASE.dll Error

PowerPoint 2010 crashes consistently within a few seconds of being launched with no presentation open other than default template. Running Windows 7 64-bit. Repaired install - no go, clean uninstall/re-install - no go. The only references I've been able to find on this have to do with running on a Mac, but this is a Dell desktop computer. Any help would be appreciated.

Attached is the SF Diagnostic files.
This is the Application Event Log entry for this problem;

Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
Exception code: 0xe0000002
Fault offset: 0x0000c41f
Faulting process id: 0x1300
Faulting application start time: 0x01cda70da969ed7e
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: ea438c41-1300-11e2-b221-005056c00008



Attached Files
File Type: zip SF_12-10-2012.zip (1,020.1 KB, 42 views)
My System SpecsSystem Spec
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13 Oct 2012   #2

Windows 7 Home Premium 64bit
 
 

Hello Beastman2012, welcome to Seven Forums.

I just found this in my search. Maybe worth trying:
PowerPoint 2010 is Crashing all the time!!! - Microsoft Community
.
.

Quote:
The problem is caused by bluetooth addin. This problem is there pretty much in all office 2010 components. Here is how to disable it.


1. Open the Office 2010 application you have problem with. [It could be Powerpoint, Visio, etc.]
2. Click on File and then on options
3. Click on addins on left navigation panel
4. In bottom most listbox (after Manage: ) make sure that COM Add-ins is showing or is selected.
5. Click on GO button right to the COM Add-ins
6. Uncheck Send to Bluetooth
7. click OK

I solved my problem using above procedure.
My System SpecsSystem Spec
18 Oct 2012   #3

Windows 7 Professional 64-bit
 
 

Irene,

Thanks for the input. Following the instructions provided in the article you mentioned was difficult because PowerPoint crashes so quickly it was hard to get to the Add-Ins menu before it crashed. With some perseverance, however, I did finally get there and there was no Bluetooth module.
My System SpecsSystem Spec
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19 Oct 2012   #4

Windows 7 Home Premium 64bit
 
 

Hmm... When it crashes, what is the Event ID in the Application Event Log?
My System SpecsSystem Spec
19 Oct 2012   #5

Windows 7 Professional 64-bit
 
 

Event ID: 1000
Source: Application Error
Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
Exception code: 0xe0000002
Fault offset: 0x0000c41f
Faulting process id: 0x1300
Faulting application start time: 0x01cda70da969ed7e
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: ea438c41-1300-11e2-b221-005056c00008
My System SpecsSystem Spec
20 Oct 2012   #6

Windows 7 Home Premium 64bit
 
 

There is a long thread link below which is discussing this type of problem. Could well be worth reading through:
Receive "Powerpoint has stopped working" message when - Microsoft Community
My System SpecsSystem Spec
22 Oct 2012   #7

Windows 7 Professional 64-bit
 
 

I read through and tried all of the suggestions from the thread indicated. I installed a "clean" local printer and set as default and I checked again for anything bluetooth related but still didn't find anything. Ctrl+clicking to launch PP doesn't seem to do anything different, but I'm using RDP to connect to the computer so I'm not sure if it passes the Ctrl command with the click.
My System SpecsSystem Spec
23 Oct 2012   #8

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Beastman2012 View Post
I'm using RDP to connect to the computer so I'm not sure if it passes the Ctrl command with the click.
Just a shot in the dark - try adding 'shift' to the Ctrl command. (I add it to the Ctrl-Alt-Del command when I am accessing my office PC remotely).
My System SpecsSystem Spec
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 PowerPoint 2010 Crashes with KERNELBASE.dll Error




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