Thanks, it does help to know the vesion.
No real solution pops out, but a few common sense suggestions did.
Start fresh with regards to browsers.
Make sure IE is the default browser
Make FF the default
Double check Control Panel Default Programs, but don't change anything yet - just look
Try a link in word - IE or FF?
If IE - tell me what the following filetypes point to
--> don't change anything yet - just look
--> they should all point to Firefox
I found a few registry imports, but it isn't clear that they will actually solve the issue for you. I need to research the keys and values before I post them.
If what's in this post (the un/re browser, set FF to default and the filetypes are ok) fixes it, great. I'm curious about the issue and will wait to see how you do.