Windows 7: Outlook emails chopped short and sent date and recipient blank

Hi Bill,
Just to let you know i am working this weekend so may be off the radar until Monday. I will try the export and the renaming the archive when i get time.

Thanks for these suggestions!



Best Wishes,
Dave

Ok Dave,

Work on the issue when you have time. I'm subscribed to this thread, so I'll see when new posts are written.

Hi Bill,
I exported the Sent folder, and copied it to a laptop running XP. The emails are still chopped short.

I then searched my PC for backups of Outlook.pst and found one from November 2011 which has no chopped emails... so at least i know the problem began since then.

I found another backup outlook.pst dated May 2012 1 month BEFORE i installed Windows 7, and there are chopped emails in the sent folder.

I also think that somehow this problem is active and on-going, in that i believe that emails that i was able to find 1 month ago in my Sent folder have since been chopped.

I can't find these emails now.... as when i search for the senders name... no email found.

I am beginning to wonder if this problem is somehow being caused by the 'archive' facility which may be 'cutting' emails first... and then unable to copy into the archive folder.... and also not being able to restore the original 'cut'. Just a wild guess and i can already see flaws in this hypotheses... as in why would part of the email still be left in the Sent folder with the header missing and body of the email chopped.

Do you have any advice how to get advice from Microsoft on this? Is there a Microsoft Outlook forum ?

Best Wishes,
Dave

Good investigation. So the problem began between Nov 2011 and May 2012.

I think you're on the right track re: the archive PST and the error. OL might think the archive completes and writes to the sent folder bad data - guessing, but your logic seems good. I stopped trying to figure out why of things a long time ago, I just want to fix the problem and go back to normal.

If the problem is a corrupt store or related to size/number of entries in the store, creating a new store solves that problem going forward. If there is some underlying issue with OL itself, a new store won't help.

At least you know it had nothing to do with moving to Windows 7.

MS Outlook forum

Best of luck,

Bill
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