Windows 7: word 07 doc problem in win 7 pro.

I recently installed office 07 on my wifes new pc fresh with a brand new copy of windows 7 pro. The problem is whenever she downloads a word file and tries to open it outside of word she gets the following error message.

There was a problem sending the command to the program.

The only way she can get word to open any documents is to first open up word 07 and then click file, open.



Anyone have any ideas? I have gone through the complete uninstall/reinstall steps already with no luck. Any help would be appreciated... its driving her crazy!

You could try right clicking on the file and selecting open with. This should default to Microsoft word, but if this is not the case you have the option to browse to the word.exe program to set the association properly

You may need to make sure the file is associated with the program. You could also try repairing the Office install.

Does this occur with any specific files types?

~Lordbob

The files are associated with word... it happens with any docx documents. For instance she had to download a word document from her college course website. She downloaded the file in firefox. The file showed up in her download window as a word document... she clicks it and gets the "do you want this program to make changes to your computer (microsoft word) she clicks yes and word opens up but doesn't open the document.... a popup window comes up saying "there was a problem sending the command to the program"

We need to determine if Windows can self-correct this problem.

Confirm - Did you right click the offending file(type) and choose Open With... and navigate to MS Word?

Yes or No will suffice.

Yes.. i did. still having the problem


p.s. Thanks for the quick replies.

I encounter a similar problem caused by running multiple versions of Office and multiple apps that can process Word files. Your best bet is to go to Control Panel and uninstall Office.

You will be presented with the option to Repir Install. Allow it to finish. Test. Report.

Do not tell us that you do not have the install media. That indicates a different problem.

One other thing has just presented itself - your wife is downloading from the web using Firefox - when you right click on these files do you see a button "unblock" ?

This is a protective device between windows 7 & Firefox, to protect against potentially unsafe files. If you see this click on the button to remove this extra protection as I may stop them being loaded

Windows 7 Professional, running office 2003. If I click a document I get the same "there was a problem sending the command to the program" error. Word will still open but not load the document.

This happens with any document, most of which were created on the same PC when it was running XP and office before I wiped the machine and installed Win 7.

My first post so apologies in case of wrong submission.
I had the same problem opening docs in Word '07 using Windows 7 Home Premium. Thanks to this page, I solved it by going to the Office Button in Word, clicking on Word Options, clicking on the Save tab and changing the default file location from C:\Users\my user name\Documents to D:\ which is where all my documents are kept. After that everything was fine. I did the same with Excel.